Q: Previous owner will not take time to remove device from his acct. I have his name, number, address, serial number, imei of the device. I added it to my Verizon plan. I can't activate it! Apple won't help me but him?
Previous owner will not take time to remove device from his account. I have his name, number, address, serial number, and imei of the iphone. I've always had OS cell phones but, my daughter IOS. I made sure the imei was clean and it was not blacklisted before adding it to my Verizon account . Now I learned about icloud. Verizon ported her number to the iphone and now she has no phone to use. I called apple but was told they could not help me but they could help the original owner. They original owner is older and maybe confused after I tried explaining what I've learned. What can I do when the original owner is/was/still confused about how the system works? I'm still lost in this apple world.
iPhone 6, iOS 9.3.1
Posted on Sep 9, 2016 4:28 PM
It sounds as if this iPhone is Activation Locked. Here is the full description of Activation Lock:
Find My iPhone Activation Lock - Apple Support
Assuming the previous owner is willing (but just not capable) to help you, perhaps if you contact the owner and walk her/him through the directions above, you'll be all set.
Posted on Sep 12, 2016 5:57 AM