HT201472: If your iPhone, iPad, or iPod touch is lost or stolen

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criddybug

Q: Previous owner will not take time to remove device from his acct. I have his name, number, address, serial number, imei of the device. I added it to my Verizon plan. I can't activate it! Apple won't help me but him?

Previous owner will not take time to remove device from his account. I have his name, number, address, serial number, and imei of the iphone.  I've always had OS cell phones but, my daughter IOS. I made sure the imei was clean and it was not blacklisted before adding it to my Verizon account . Now I learned about icloud.  Verizon ported her number to the iphone and now she has no phone to use. I called apple but was told they could not help me but they could help the original owner.  They original owner is older and maybe confused after I tried explaining what I've learned.  What can I do when the original owner is/was/still confused about how the system works?  I'm still lost in this apple world.

iPhone 6, iOS 9.3.1

Posted on Sep 9, 2016 4:28 PM

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Q: Previous owner will not take time to remove device from his acct. I have his name, number, address, serial number, imei of the dev ... more

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