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Helpful answers
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Sep 9, 2016 6:38 PM in response to ggrspiderby Carolyn Samit,Apple can't remove it for you.
Follow the instructions here > If your Apple ID is locked - Apple Support
iCloud is the same as your Apple ID.
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Sep 9, 2016 6:39 PM in response to ggrspiderby Niel,Apple will only unlock it if you bought it from them or an authorized reseller, and you have its purchase receipt.
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