ItsStonez

Q: I can't sync my iphone to itunes

Help! I recently updated to the new iTunes version (12.4.3 I'm pretty sure) and I tried to plug in my iPhone to my computer and iTunes won't sync. Trust me I've already tried this and it still won't work. I'm running Windows 10 with the latest version of iTunes, iOS 9.3.3, and I restored my iPhone to factory settings. Someone please help me with this

iPhone 5s, Windows 10, iOS 9.3.3

Posted on Sep 9, 2016 7:21 PM

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Q: I can't sync my iphone to itunes

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 9, 2016 7:24 PM in response to ItsStonez
    Level 10 (120,256 points)
    Apple Watch
    Sep 9, 2016 7:24 PM in response to ItsStonez

    Update your iPhone to 9.3.5.

     

    Via Wi-Fi. Tap Settings > General > Software Update

     

    Or using iTunes. Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

  • by turingtest2,

    turingtest2 turingtest2 Sep 10, 2016 5:16 AM in response to ItsStonez
    Level 10 (85,293 points)
    iPod
    Sep 10, 2016 5:16 AM in response to ItsStonez

    You may want to start with the tear down and rebuild steps.

     

     

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database using the method described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

     

     

     

    tt2