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Q: itunes 12.4.3.1 cannot backup iphone 6

Hi Support,

ever since upgrading itunes to 12.4.3.1 few days ago, everytime i try to backup my iphone 6 (of ios 9.1), an error msg saying it cannot be backup as it has been disconnected. However, sync does work whereas Backup date is still in late Aug.

Kindly advise solution.

Thank you in advance.

iPhone 6, iOS 9.1

Posted on Sep 9, 2016 7:39 PM

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Q: itunes 12.4.3.1 cannot backup iphone 6

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