bugal
Level 1 (4 points)
Notebooks

Q: how can i fix my browse that is not loading any webpage

how can i fix my browse that is not loading any webpage..i have already tried the instructions from apple support but my browser still doesn't work..thank you!

 

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Posted on Sep 10, 2016 2:28 PM

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bugal

Q: how can i fix my browse that is not loading any webpage

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  • by Tesserax,

    Tesserax Tesserax Sep 10, 2016 8:39 AM in response to bugal
    Level 9 (54,075 points)
    Wireless
    Sep 10, 2016 8:39 AM in response to bugal

    First, are you sure that your MacBook is connected to the Internet? Have you tried another web browser to see if it can access the Internet?

     

    Here are some things you can try:

    1. Create a new user account. Log out, and then, log in to this new account. Can the web browser access the Internet now?
    2. While still in your original account, open Terminal.
    3. Enter the following command at the Terminal prompt: ping -c3 www.apple.com <Return>
    4. The results should show 3 packets transmitted, 3 packets received, 0.0% packet loss. Is this what you got?
    5. If not, try the following command instead: ping -c3 104.126.37.85 <Return>. How about now?