Paulapple2014
Level 1 (4 points)
Mac OS X

Q: Why won't groups made in Contacts update in Mail?

Why won't groups made in Contacts update in Mail?

iMac, iOS 9.3.5

Posted on Sep 9, 2016 9:09 PM

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Paulapple2014

Q: Why won't groups made in Contacts update in Mail?

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  • Helpful answers

  • by Barney-15E,

    Barney-15E Barney-15E Sep 10, 2016 5:47 AM in response to Paulapple2014
    Level 8 (49,841 points)
    Mac OS X
    Sep 10, 2016 5:47 AM in response to Paulapple2014

    Mail doesn't have groups of contacts, only Contacts has groups of contacts. There is nothing in Mail to update.

     

    Please explain the actual problem you are seeing.

  • by Paulapple2014,

    Paulapple2014 Paulapple2014 Sep 10, 2016 6:35 AM in response to Paulapple2014
    Level 1 (4 points)
    Mac OS X
    Sep 10, 2016 6:35 AM in response to Paulapple2014

    The problem is that I make a group in Contacts then when I modify it by deleting and adding email addresses and then  go to Mail and call up that group in the "To:" box it give me the old, unmodified version of the list. Hoe do i force Mail to read the new modified version of the list that is now in Contacts?

  • by Eric Root,

    Eric Root Eric Root Sep 10, 2016 4:24 PM in response to Paulapple2014
    Level 9 (70,250 points)
    iTunes
    Sep 10, 2016 4:24 PM in response to Paulapple2014

    Try going to Mail/Window/Previous Recipients and delete unwanted  entries there.

  • by Barney-15E,

    Barney-15E Barney-15E Sep 10, 2016 4:28 PM in response to Paulapple2014
    Level 8 (49,841 points)
    Mac OS X
    Sep 10, 2016 4:28 PM in response to Paulapple2014

    Do you notice any other odd behavior with Contacts?

     

    Are your contacts in On My Mac, iCloud, or some other online server?

  • by Paulapple2014,

    Paulapple2014 Paulapple2014 Sep 13, 2016 8:46 PM in response to Barney-15E
    Level 1 (4 points)
    Mac OS X
    Sep 13, 2016 8:46 PM in response to Barney-15E

    All my contacts are in iCloud.

     

    I can remove individual addresses from Previous Recipients but Previous Recipients does not show Groups made in Contacts.

     

    When a Group is made in Contacts and then called up in Mail it works fine. When, at a later date the Group is modified by removing or adding addresses it continues to show up in Mail in its original form even though Contacts shows it in its modified form.

     

    I have deleted Groups and rebuilt them but cannot use the same name for the Group as it will again revert to the original (now deleted) Group.

  • by tygb ,

    tygb tygb Sep 14, 2016 12:35 AM in response to Paulapple2014
    Level 2 (204 points)
    Mac OS X
    Sep 14, 2016 12:35 AM in response to Paulapple2014

    Contacts in exchange can belong to only one folder at a time , any contacts not in a created folder are in the default exchange contacts folder .

    You can just , drag contacts into groups .

  • by tygb ,

    tygb tygb Sep 14, 2016 12:35 AM in response to Paulapple2014
    Level 2 (204 points)
    Mac OS X
    Sep 14, 2016 12:35 AM in response to Paulapple2014

    Contacts in exchange can belong to only one folder at a time , any contacts not in a created folder are in the default exchange contacts folder .

    You can just , drag contacts into groups .

  • by Barney-15E,

    Barney-15E Barney-15E Sep 14, 2016 2:00 AM in response to Paulapple2014
    Level 8 (49,841 points)
    Mac OS X
    Sep 14, 2016 2:00 AM in response to Paulapple2014

    I understand what you were describing and I'm wondering if there is a problem with the index of the contacts (which is what would be used to populate the addresses). If it was, I would suspect you would see other problems when editing or saving contacts, but I'm not certain.

     

    Just to be safe, make a Contacts Archive (File Menu, Export) before proceeding.

    Since it is an iCloud account, just disable Contacts in iCloud System Prefs. When it asks if you want to keep the contacts on your Mac, say no. Then, re-enable Contacts and see if changes to the groups are maintained.

  • by Paulapple2014,

    Paulapple2014 Paulapple2014 Sep 14, 2016 3:15 AM in response to Barney-15E
    Level 1 (4 points)
    Mac OS X
    Sep 14, 2016 3:15 AM in response to Barney-15E

    I had tried logging out of iCloud, not keeping the Contacts on my Mac but only in iCloud and then logging back in but that didn't change anything. I have just deleted a couple of Smart Groups that I no longer use that had the email addresses in them that I wanted deleted from the non Smart Groups. That did the trick. So it seems, at least on my system for the moment that I can't have an email address in a Group and in a Smart Group at the same time.