encrypt

please I have IPhone 6plus 64 ios 9.3.5

I have problem with my ITunes I can not encrypt iPhone back up I forgot the password even I can not remember that I put any password when I did the back up .

now I can not even make a new back up because for sure it will ask me for the password and even I try to do new back up it always showing error and I don't know what to do ?

iPhone 6 Plus, iOS 9.3.5, 64 GB

Posted on Sep 9, 2016 11:46 PM

Reply
1 reply

Sep 10, 2016 4:44 AM in response to esoo147

From About encrypted backups in iTunes - Apple Support.


Turn off iTunes backup encryption

To turn off iTunes backup encryption, enter the password and uncheck the Encrypted backup box in iTunes. Your encryption password is always required to turn off backup encryption.


You can't use an encrypted backup if you don't have the password. If you forgot your password, the only way to turn off backup encryption on your device is to erase your device and set up as new. Erasing removes all data from your device. If you don't want to erase your device, restore from an iCloud backup instead.


I'm not entirely clear if backing up to iCloud and then restoring from it removes the setting that encrypts local backups. My guess is not since other sensitive information such as passwords is preserved, but at least you have a restorable backup with iCloud.


tt2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

encrypt

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.