Q: cannot enter password into ipod touch 5th generation

I bought an ipod touch 5th generation on ebay. I've restored it to its factory settings and its asking me: please enter your credentials to authenticate your device. What are these? I never entered any credentials. I tried my itunes account and that will not work. I cannot advance to the next page of the startup and consequently cannot use the ipod.

Posted on Sep 9, 2016 9:37 PM

I have this question too

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by lllaass,

lllaass Sep 10, 2016 12:51 AM in response to kyle76
Level 10 (188,114 points)

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Sep 10, 2016 12:51 AM in response to kyle76

These words "please enter your credentials to authenticate your device." sounds like the iPod was used in a business environment and one must enter the "credentials" specified by the business.

I would:
- Try DFU mode and then restore to factory settings/new iPod via iTunes
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If same message I would return for a refund. Did the eBay page for this iPOd saying anything that would shed light on previous use or any other information that might help
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Q: cannot enter password into ipod touch 5th generation

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by lllaass,

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