ddwhite22
Level 1 (4 points)
Notebooks

Q: Can you help me? My macbook pro crashed!!

My early 2013 macbook pro keeps crashing and I don't know why it's doing it. Can someone please help me? The report is below.

 

*** Panic Report ***

Panic(CPU 0): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0

RAX: 0xffffff8043cb6d58, RBX: 0xffffff806256bb18, RCX: 0xffffff80451b2b18, RDX: 0x000002128dd4fa7c

RSP: 0xffffff81e2c03d60, RBP: 0xffffff81e2c03db0, RSI: 0x0000000000000000, RDI: 0xffffff8043f1bb18

R8:  0x0000000000000000, R9:  0xffffff8043f1bb18, R10: 0xffffff82149dd4f4, R11: 0xffffff81c2486b38

R12: 0xffffff81e2c04068, R13: 0xffffff8043f1bb18, R14: 0xffffff8043cb6d58, R15: 0xffffff8043f1bb18

RFL: 0x0000000000000097, RIP: 0xffffff8022913360, CS:  0x0000000000000008, SS:  0x0000000000000000

Backtrace (CPU 0), Frame : Return Address

0xffffff81e2c03c10 : 0xffffff80229cda6f

0xffffff81e2c03c60 : 0xffffff80229ec88f

0xffffff81e2c03db0 : 0xffffff8022912dd3

0xffffff81e2c03e20 : 0xffffff802291440a

0xffffff81e2c03e50 : 0xffffff8022911ea0

0xffffff81e2c03f20 : 0xffffff80229bf5eb

0xffffff81e2c03f60 : 0xffffff80229d63ab

0xffffff81e2c03f80 : 0xffffff80229cda6f

0xffffff81e2c03fd0 : 0xffffff80229ec729

0xffffff924449bd00 : 0xffffff802294e6a6

0xffffff924449bf20 : 0xffffff80229cecef

0xffffff924449bfb0 : 0xffffff80229ec475

 

 

BSD process name corresponding to current thread: iTunes

 

 

Mac OS version:

15G31

 

 

Kernel version:

Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/RELEASE_X86_64

Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C

Kernel slide:     0x0000000022600000

Kernel text base: 0xffffff8022800000

__HIB  text base: 0xffffff8022700000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

 

 

System uptime in nanoseconds: 2273765230922

last loaded kext at 2251238116167: com.apple.driver.AppleUSBTCKeyEventDriver 245.4 (addr 0xffffff7fa5b57000, size 12288)

last unloaded kext at 306167960533: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7fa3ee3000, size 12288)

loaded kexts:

com.paceap.kext.pacesupport.snowleopard 5.9.1

com.paragon-software.filesystems.ntfs 83.1.14

com.apple.driver.AppleUSBTCKeyEventDriver 245.4

com.apple.iokit.IOBluetoothUSBDFU 4.4.6f1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.22.0

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyDriver 274.12

com.apple.driver.AppleHDA 274.12

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.6f1

com.apple.GeForce 10.1.0

com.apple.driver.AppleIntelHD4000Graphics 10.1.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelFramebufferCapri 10.1.4

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleMuxControl 3.12.8

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AppleSDXC 1.7.0

com.apple.driver.AirPort.Brcm4360 1040.1.1a6

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.cdc 5.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 274.12

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.nvidia.driver.NVDAGK100Hal 10.1.0

com.apple.nvidia.driver.NVDAResman 10.1.0

com.apple.iokit.IOSurface 108.2.3

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.iokit.IOBluetoothFamily 4.4.6f1

com.apple.driver.AppleHDAController 274.12

com.apple.iokit.IOHDAFamily 274.12

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOAcceleratorFamily2 205.11

com.apple.AppleGraphicsDeviceControl 3.12.8

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.12.8

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleUSBMultitouch 250.5

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 6.0.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

panic(cpu 7 caller 0xffffff80229ad38a): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x1, NMIPI acks: orig: 0x0, now: 0x1"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.60.10/osfmk/x86_64/pmap .c:2596

Backtrace (CPU 7), Frame : Return Address

0xffffff8038d63690 : 0xffffff80228dab52

0xffffff8038d63710 : 0xffffff80229ad38a

0xffffff8038d637b0 : 0xffffff80229b41db

0xffffff8038d638a0 : 0xffffff80229b4f26

0xffffff8038d63910 : 0xffffff8022960efd

0xffffff8038d63a40 : 0xffffff802295648c

0xffffff8038d63a70 : 0xffffff8022951873

0xffffff8038d63aa0 : 0xffffff80228e455d

0xffffff8038d63ac0 : 0xffffff8022e3eb6f

0xffffff8038d63b00 : 0xffffff8022e3ed3e

0xffffff8038d63b50 : 0xffffff8022e569a5

0xffffff8038d63ba0 : 0xffffff8022e59738

0xffffff8038d63be0 : 0xffffff8022e3f707

0xffffff8038d63c20 : 0xffffff8022e3ada6

0xffffff8038d63c50 : 0xffffff8022e3f707

0xffffff8038d63c90 : 0xffffff8022e3f707

0xffffff8038d63cd0 : 0xffffff8022e4dcbd

0xffffff8038d63d50 : 0xffffff8022e60034

0xffffff8038d63dd0 : 0xffffff8022925f76

0xffffff8038d63e30 : 0xffffff80228df2c3

0xffffff8038d63e60 : 0xffffff80228c28f8

0xffffff8038d63ea0 : 0xffffff80228d26a5

0xffffff8038d63f10 : 0xffffff80229b8eca

0xffffff8038d63fb0 : 0xffffff80229ecd86

 

 

BSD process name corresponding to current thread: kextstat

Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

Bluetooth: Version 4.4.6f1 17910, 3 services, 19 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SD512E, 500.28 GB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Sep 10, 2016 2:12 AM

Close
ddwhite22

Q: Can you help me? My macbook pro crashed!!

  • All replies
  • Helpful answers

  • by RIFerrarr,

    RIFerrarr RIFerrarr Sep 10, 2016 2:33 AM in response to ddwhite22
    Level 3 (785 points)
    Mac OS X
    Sep 10, 2016 2:33 AM in response to ddwhite22

    It looks like there is an issue with your CPU. Can you try to run the Apple Hardware test?

     

    Using Apple Hardware Test - Apple Support

  • by ddwhite22,

    ddwhite22 ddwhite22 Sep 10, 2016 6:17 PM in response to RIFerrarr
    Level 1 (4 points)
    Notebooks
    Sep 10, 2016 6:17 PM in response to RIFerrarr

    Thanks for that suggestion but there was no hardware issues. Can you think of anything else?

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Sep 10, 2016 7:21 PM in response to ddwhite22
    Level 9 (60,719 points)
    Desktops
    Sep 10, 2016 7:21 PM in response to ddwhite22

    What do you mean there was no Hardware issue? How did you decide that?

  • by ddwhite22,

    ddwhite22 ddwhite22 Sep 10, 2016 7:27 PM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Notebooks
    Sep 10, 2016 7:27 PM in response to Grant Bennet-Alder

    I ran the apple hardware test suggested by the RiFerrarr above and the results says no trouble found.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Sep 10, 2016 7:49 PM in response to ddwhite22
    Level 9 (60,719 points)
    Desktops
    Sep 10, 2016 7:49 PM in response to ddwhite22

    "No fault detected" does not mean the same thing as "all is well".

     

    Those messages were written by mathematical thinkers, and all that message says is that the diagnostic did not find anything. That happens a slot, even when there are Hardware problems. Processor cooperation problems can be very difficult to isolate.

     

    If you have an Apple Store available to you, your appointment for an evaluation is free, regardless of your warranty status. If not available to you, a visit to your Apple Authorized Service Provider would be money well spent. Both have more recent and more thorough diagnostics available.

  • by ddwhite22,

    ddwhite22 ddwhite22 Sep 10, 2016 7:58 PM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Notebooks
    Sep 10, 2016 7:58 PM in response to Grant Bennet-Alder

    Thanks

  • by CrashBurner,

    CrashBurner CrashBurner Sep 10, 2016 8:12 PM in response to ddwhite22
    Level 1 (128 points)
    Sep 10, 2016 8:12 PM in response to ddwhite22

    I would first get rid of that PACE file: com.paceap.kext.pacesupport.snowleopard 5.9.1.

     

    That file is known rootkit, and although it's associated with anti-piracy software, I have seen it do some pretty strange things. The most recent thing I saw it do was prevent someone from being able to shut down their computer from the  menu. If removing that does not resolve the issue, I would try the following things:

     

    Try to boot into a known good operating system. If you can get the machine to kernel panic in a known good operating system, then that rules out a software issue.

     

    Obviously, the only thing that would leave is a hardware issue. Kernel panics are typically related primarily to the logic board, but they can occasionally be related to your RAM. An issue with the RAM is usually more glaring than a logic board issue. An issue with your RAM will usually trigger "RAM beeps" which are error tones, typically in groups of three, when you attempt to start up the machine.

     

    Good luck!

  • by ddwhite22,

    ddwhite22 ddwhite22 Sep 11, 2016 10:04 PM in response to CrashBurner
    Level 1 (4 points)
    Notebooks
    Sep 11, 2016 10:04 PM in response to CrashBurner

    how do i get rid of PACE file?