iPad
Q: iPad disabled
Hi.
My iPad mini has been disabled as a result of typing the wrong passcode. I've tried restoring it via iTunes, but it prompts me to update the iPad first. This update takes longer than 2 hours and during that time my iPad exits the recovery mode (lightning connector and iTunes logo on the screen disappear and the iPad turns back on) and I'm not able to complete the process.
I do remember what my passcode was. I've tried following all the steps on the apple website but it doesn't work as mentioned above.
Should I take my iPad to the apple store and ask them to solve this issue for me and will I be charged for doing so?
Thanks.
iPad Mini
Posted on Sep 10, 2016 3:27 AM