Steve @ Aberdeen
Level 1 (24 points)
Mac OS X

Q: Mail attachments sometimes missing

A fairly recent issue noticed by my wife.  She checks mail on her iPad, iPhone or iMac (using the native Mail apps in the latest builds of OS9/El Capitan).  Most mail plays ball but there are occasional emails where an attachment is on the iPhone or iPad but missing on her iMac.  For the present, she can copy the attachment to Dropbox on the mobile if she needs it, giving her access on the iMac for pricing, editing, etc.

 

The email entry in the mailbox list shows the paperclip, identifying that an attachment is recognised to be there, but it's nowhere in the email when it's opened up.

 

The missing attachments noticed are doc files - though only a few are missing - most are fine.  Forward one of this messages to me and there's no attachment, so it doesn't seem to be just an inability to view it - the attachment is stripped off, though leaving the flag to say it should be there.

 

Any suggestions?

Thanks,

Steve

iMac, OS X El Capitan (10.11.2)

Posted on Sep 10, 2016 8:06 AM

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Steve @ Aberdeen

Q: Mail attachments sometimes missing

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  • by leroydouglas,

    leroydouglas leroydouglas Sep 10, 2016 9:15 AM in response to Steve @ Aberdeen
    Level 7 (22,920 points)
    Notebooks
    Sep 10, 2016 9:15 AM in response to Steve @ Aberdeen

    Verify your settings on the Mac

     

    Mail>Preferences>Viewing>Load remote content in messages 

  • by Steve @ Aberdeen,

    Steve @ Aberdeen Steve @ Aberdeen Sep 10, 2016 9:57 AM in response to leroydouglas
    Level 1 (24 points)
    Mac OS X
    Sep 10, 2016 9:57 AM in response to leroydouglas

    The setting was checked - unchecking and restarting (even rebuilding the mailbox) makes no difference.  It's not remote content, anyway - the attachment should be embedded in the message.  Also, other emails from the same sender are included fine (docs and pdfs) - and it's not just emails from the same sender that exhibit the issue.  And when they're missing from the iMac they're in there if the email is viewed on iPhone or iPad.

     

    One of those issues that will be hard to track down - one where the quickest solution will probably come from somebody who's previously solved it.

     

    Thanks for replying...