HT202696: About your support coverage and service options
Learn about About your support coverage and service options
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Helpful answers
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Sep 13, 2016 2:46 AM in response to bectoria22by Carolyn Samit,Hi,
Bluetooth preferences may be corrupted ...
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
/Library/Preferences/com.apple.Bluetooth.plist
Click Go then move the com.apple.Bluetooth.plist file to the Trash.
Then follow the instrctions here > OS X Yosemite: Set up a Bluetooth device