sandyson3

Q: Just purchased an album & downloaded, but one track which was "Album only" has not downloaded, but has been purchased??

Just purchased an album & downloaded it, but one track which was "Album only" has not downloaded, but has been purchased??

Ive tried everything I can think off, but cannot get it down loaded. Tried all the usual, check for available downloads etc on both my Mac, and iphone but its not working.

When I view the album on Itunes, its show all the songs as downloaded, except this last song, which just says "purchased" but no option to download.

So ive got 7/8 of an album! which is a rip off and very frustrating?

Anyone got any ideas??

 

Steve

iPhone 5, iOS 9.3.5

Posted on Sep 10, 2016 9:12 AM

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Q: Just purchased an album & downloaded, but one track which was "Album only" has not downloaded, but has been purchased??

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  • Helpful answers

  • by MattPT,

    MattPT MattPT Sep 10, 2016 10:39 AM in response to sandyson3
    Level 1 (8 points)
    iTunes
    Sep 10, 2016 10:39 AM in response to sandyson3

    You and I may be having a similar problem. Was the album "Skeleton Tree" by Nick Cave and the Bad Seeds?

     

    I'm facing the same issue. I can get the "Album Only" song to appear in my music library by clicking on the album and then clicking "Show Complete Album." However, I'm still unable to sync it to my iPod/iPhone, and unless I click "Show Complete Album," I can't get my music library to interact with it at all (i.e., if I play the full album, it skips the "Album Only" song). And even if I do that, I can't move it to a playlist or anything like that.

     

    Would really like to have an answer to this as well.

  • by sandyson3,

    sandyson3 sandyson3 Sep 10, 2016 11:14 AM in response to MattPT
    Level 1 (7 points)
    iTunes
    Sep 10, 2016 11:14 AM in response to MattPT

    Yes the same album and the same problem, thought it was just me! Tried everything I can think of?? Ive sent a report to itunes about the issue but have to wait 48hours for a reply.... so who knows.

    Its annoying though, I want the full album, not most of it haha

     

    Steve

  • by Jumada,

    Jumada Jumada Sep 10, 2016 3:40 PM in response to sandyson3
    Level 1 (9 points)
    iTunes
    Sep 10, 2016 3:40 PM in response to sandyson3

    I have the same issue, but with a Green Day album. I've tried to delete the whole album and redownload it, I've checked Hidden purchases, I've tried signing out of iTunes and signing back in, but nothing is working. And of course, it's missing my favorite song.

  • by balzac53,

    balzac53 balzac53 Sep 10, 2016 7:45 PM in response to sandyson3
    Level 1 (14 points)
    iTunes
    Sep 10, 2016 7:45 PM in response to sandyson3

    I have the same problem, with Nick Cave's Skeleton Tree

  • by honion,

    honion honion Sep 10, 2016 7:51 PM in response to MattPT
    Level 1 (4 points)
    iTunes
    Sep 10, 2016 7:51 PM in response to MattPT

    I too am having the exact same issue with the final track "Skeleton Tree" from Nick Cave's new album.

     

    I hope this is resolved soon so I can enjoy the album in its entirety.

  • by balzac53,

    balzac53 balzac53 Sep 10, 2016 8:18 PM in response to honion
    Level 1 (14 points)
    iTunes
    Sep 10, 2016 8:18 PM in response to honion

    I just got an Apple guy on the chat help desk and he re-loaded the last track for me and I went to the "Account" tab, clicked on "Check for Available Downloads" and then it downloaded so I now have the whole album.

  • by balzac53,Solvedanswer

    balzac53 balzac53 Sep 10, 2016 8:20 PM in response to sandyson3
    Level 1 (14 points)
    iTunes
    Sep 10, 2016 8:20 PM in response to sandyson3

    I just got an Apple guy on the chat help desk and he re-loaded the last track for me and I went to the "Account" tab, clicked on "Check for Available Downloads" and then it downloaded so I now have the whole album.

  • by sandyson3,

    sandyson3 sandyson3 Sep 11, 2016 2:50 AM in response to balzac53
    Level 1 (7 points)
    iTunes
    Sep 11, 2016 2:50 AM in response to balzac53

    Thanks balzac, thats is the answer folks, contact itunes support and they will reload the missing track, then just check for available downloads and it will appear

     

    Thanks very much