Asiyah.H
Level 1 (4 points)
Desktops

Q: Virus

I think I have a virus. I found a "Letter" from "jhonny appleseed" to "Kate" and I also found strings code and other strange looking files. I tried to delete a number of these files but they won't delete the just reappear. I dont know if this is related but I also cant open chrome beacuse it keeps crashing and firefox wont load any pages.

Posted on Sep 10, 2016 9:31 AM

by Baby Boomer (USofA),Solvedanswer
Baby Boomer (USofA) Baby Boomer (USofA)
Level 9 (57,623 points)
A:

There are no viruses that affect OS X *yet.*  What you probably have is malware.  Suggest that you download  Malwarebytes Anti-Malware for Mac

Also check out the following KB Article:  http://support.apple.com/en-us/HT6506


If still having problems:

CLICKY CLICK---> EtreCheck & copy/paste your report. ”EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.”

 

 

 

 

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Posted on Sep 13, 2016 4:40 PM

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Asiyah.H

Q: Virus

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  • Helpful answers

  • by Baby Boomer (USofA),Solvedanswer

    Baby Boomer (USofA) Baby Boomer (USofA) Sep 13, 2016 4:40 PM in response to Asiyah.H
    Level 9 (57,623 points)
    Sep 13, 2016 4:40 PM in response to Asiyah.H

    There are no viruses that affect OS X *yet.*  What you probably have is malware.  Suggest that you download  Malwarebytes Anti-Malware for Mac

    Also check out the following KB Article:  http://support.apple.com/en-us/HT6506


    If still having problems:

    CLICKY CLICK---> EtreCheck & copy/paste your report. ”EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.”

     

     

     

     

    ezgif.com-resize.gif

  • by cdhw,Helpful

    cdhw cdhw Sep 13, 2016 4:40 PM in response to Asiyah.H
    Level 4 (2,628 points)
    Servers Enterprise
    Sep 13, 2016 4:40 PM in response to Asiyah.H

    The letter to Kate is a text sample, nothing to do with malware. It appeared in one of Apple's Think Different ad campaigns a few years ago.

     

    Plenty of OS X files either can't be deleted (system files) or get recreated almost immediately (caches). The most common reason for the browser issues you describe is not 'viruses' but third-party utilities that claim to clean or protect your Mac. In fact, they do neither and are typically harmful.

     

    C.