mohammed mosleh
Level 1 (8 points)
Desktops

Q: i can't open any media in my mac even youtube videos and iTunes music

any one could help me please or tell me what is the problem

Posted on Sep 10, 2016 1:35 PM

by lllaass,Apple recommended
lllaass lllaass
Level 10 (188,131 points)
Desktops
A:

- Try resetting the SMC and NVRAM/PRAM

Intel-based Macs: Resetting the System Management Controller (SMC)

https://support.apple.com/en-us/HT201295

About NVRAM and PRAM

https://support.apple.com/en-us/HT204063

- Try starting in Safe Mode

OS X: What is Safe Boot, Safe Mode?

https://support.apple.com/en-us/HT201262

- Boot to Recovery and repair the startup disk

OS X: About OS X Recovery - Apple Support

https://support.apple.com/en-us/HT201314

- If it is repairable reinstall the OSX

How to reinstall OS X on your Mac - Apple Support

https://support.apple.com/en-us/HT204904

- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.

Then format the startup disk and do a fresh install of OSX

Posted on Sep 11, 2016 1:06 AM

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mohammed mosleh

Q: i can't open any media in my mac even youtube videos and iTunes music

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