anastanvir
Level 1 (4 points)
iCloud

Q: iCloud Photos showing excessive usage of storage

Product specs:

iOS 9.3.5 on iPhone 5S.


Problem:

My iCloud Photo Library says:

"You have 0 photos and 0 videos stored in iCloud. Your photos and videos are using 2.1 GB."

I have 0 photos in my 'Recently deleted' album.

I want to free up this 2.1 GB.

IMG_8306.PNG


Failed troubleshooting steps taken:

I have tried to disable iCloud Photo Library, restart my phone and re-enable iCloud Photo Library from both 'iCloud storage' settings and 'Photos & Camera' settings. This did not fix the problem.


Extra information:

I have 'My Photo Stream' enabled and I use iCloud on Windows 10.

iPhone 5s, iOS 9.3.5, null

Posted on Sep 10, 2016 4:01 PM

by zinacef,Apple recommended
zinacef zinacef
Level 4 (3,320 points)
Applications
A:

I've experienced the same issue and did the 'Disable and Delete' option though I know it takes 30 days.  I've seen other folks, on these forums, mention that they've had results if/when they contacted Apple Support.

Posted on Sep 12, 2016 5:11 AM

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anastanvir

Q: iCloud Photos showing excessive usage of storage

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  • by zinacef,Apple recommended

    zinacef zinacef Sep 12, 2016 5:11 AM in response to anastanvir
    Level 4 (3,320 points)
    Applications
    Sep 12, 2016 5:11 AM in response to anastanvir

    I've experienced the same issue and did the 'Disable and Delete' option though I know it takes 30 days.  I've seen other folks, on these forums, mention that they've had results if/when they contacted Apple Support.