Q: Can't buy a 2nd Hermes band?

Question

shirley.ev

Level 1 (5 points)

Apple Watch

Q: Can't buy a 2nd Hermes band?

I'm trying to get the new purple Hermes watch band, but I keep getting an error: "You have exceeded the product limit for an item in your bag." The only item I have in my bag is one Hermes watch band. And I have only one other Hermes band that I currently own. Please don't tell me there's a lifetime one band limit on Hermes watch bands. Like I can't buy one ever again.

Posted on Sep 10, 2016 6:35 PM

I have this question too

Solved

deggie

Level 9 (54,471 points)

A:

I would suggest at this point that you call the online Apple Store.

Posted on Sep 14, 2016 5:08 PM

Q: Can't buy a 2nd Hermes band?

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by Carolyn Samit,

Carolyn Samit Sep 12, 2016 1:59 PM in response to shirley.ev
Level 10 (120,969 points)

Apple Music

Sep 12, 2016 1:59 PM in response to shirley.ev

Refresh your browser page then try again. If that doesn't help, delete Apple cookies from your browser then try again.
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by deggie,

deggie Sep 14, 2016 1:40 PM in response to shirley.ev
Level 9 (54,471 points)

Sep 14, 2016 1:40 PM in response to shirley.ev

So are you trying to buy 2 of the same Hermes band at the same time? If so Apple may be limiting one per customer at this time.
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by shirley.ev,

shirley.ev Sep 14, 2016 2:18 PM in response to deggie
Level 1 (5 points)

Apple Watch

Sep 14, 2016 2:18 PM in response to deggie

No, I'm just trying to buy one band. I have one that I own currently that I got a few months ago. And I'm trying to buy a 2nd one but it will not let me. Refreshing browsers, deleting cookies, deleting apple app, signing out of my apple id doesn't work. I even tried restarting my devices and laptop. Nope.
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by deggie,

deggie Sep 14, 2016 2:25 PM in response to shirley.ev
Level 9 (54,471 points)

Sep 14, 2016 2:25 PM in response to shirley.ev

So when you check your shopping bag you have only 1 item shown?
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by shirley.ev,

shirley.ev Sep 14, 2016 2:28 PM in response to deggie
Level 1 (5 points)

Apple Watch

Sep 14, 2016 2:28 PM in response to deggie

Yeah. There's only one. I tried deleting it from my cart and re-adding -- just to make sure I did just put one in there. Same result.
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by CalebWoodard,

CalebWoodard Sep 14, 2016 4:42 PM in response to shirley.ev
Level 1 (8 points)

Sep 14, 2016 4:42 PM in response to shirley.ev
Apple only allows a limit of 2 when purchasing a Hermes band.
I would make sure the cart is completely empty.
Sign out of your Apple ID on the online store.
Place the band back into the bag
Sign on once again.
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Accepted Answer · Sep 14, 2016 5:08 PM

deggie

Level 9 (54,471 points)

Sep 14, 2016 5:08 PM in response to shirley.ev

I would suggest at this point that you call the online Apple Store.

Q: Can't buy a 2nd Hermes band?

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by Carolyn Samit,

by deggie,

by shirley.ev,

by deggie,

by shirley.ev,

by deggie,Solvedanswer

by CalebWoodard,

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