IJ_806
Level 1
(4 points)
Q: iPhone 6 Plus camera won't focus
Ive had my iPhone 6 Plus for 18 months and just a couple months ago my rear camera won't focus its all blurry when I try to take a picture or a video. My front facing camera works just fine. I've tried cleaning the camera, resetting the settings, closing the app, restarting my phone, and evening restoring it and nothing's seems to work. I seen that Apple was replacing the cameras on the iPhone 6 Plus but I typed in my serial number to see if was eligible but I wasn't. I just want to know how I can fix it because I can't even take pictures with my camera just the front facing one.
iPhone 6 Plus, iOS 9.3.5
Jonathan UK
Level 7
(31,485 points)
Hi
It may help to follow the instructions here, under the heading "Your photos are blurred or out of focus":
If the issue persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your iPhone checked and to establish your available service options and any cost:
- Contact - Official Apple Support
- https://twitter.com/applesupport
- http://www.apple.com/retail/geniusbar/
To check your warranty status:
