Insufficient Verification Answers?

Question

Level 1

4 points

Insufficient Verification Answers?

I was trying to reset my verification answers so I can make an in-app purchase, but while doing so, it seems I have answered a question on Apple wrong. Everytime I try to go back (after entering my iTunes password), it says "Insufficient Verification Answer" (or something of the sorts). Will this go away after a period of time? Or do I have to contact Apple myself about it? I already have the iTunes money on my account so I can't restart anything.

iPod touch (5th generation)

Posted on Sep 10, 2016 9:17 PM

Reply

Answer 1

Teddy_B

Community Specialist

Sep 12, 2016 9:12 AM in response to AngieKitty

Hi AngieKitty,

Thanks for your question. I understand you are still receiving prompts to verify your Apple ID account for iTunes Store purchases. It sounds like you may need to reset your security questions for your account. The resource below provides instructions to do this. If you are still unable to verify your account, the link to contact our Apple ID Security team is included.

If you forgot the answers to your Apple ID security questions

Take care.

Reply