Q: Activation locked - tried everything
Hello, I have an old iPad. I think it is a iPad 2. I bought it about 3 or 4 years ago. The OP updated itself one day on its own when I left it open and I have not been able to use it ever since, about 6 months ago. I do not know the operating system because I can't access it. It updated itself around March of this year so that should indicate the operating system.
I want to unlock this thing but I can't figure it out. I followed all of the instructions and it is just not working.
I changed my apple ID. check
I changed my icloud ID. check
When I go to the iPad it says:
Activation Lock
This iPad is linked to an Apple ID. Enter the Apple ID and password that were used to set up this ipad. (m****@icloud.com)
It is suggesting that that my ID begins with an m and ends with an @icloud.com (m****@icloud.com), but it says to use my apple ID which is my personal email address. When I go to icloud, it is my personal email that it accepts as my ID/username. It doesn't end in @icloud.com.
My username (my personal email) and password is working fine on both the apple and icloud website.
But when I enter this info into the iPad for activation, it rejects it. I tried changing the username to end in @icloud.com, it rejects it. I tried changing the username to end in @apple.com it rejects it. I have no idea what to do.
I live overseas and cannot use the phone support system because the form will not allow me to enter my phone number.
Any suggestions would be appreciated.
Marija
iPad 2
Posted on Sep 11, 2016 1:09 AM
Hi
Based on the information you have provided, the steps here likely relate to your issue:
If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support
Posted on Sep 11, 2016 3:11 AM