marsinafrica

Q: Activation locked - tried everything

Hello, I have an old iPad. I think it is a iPad 2. I bought it about 3 or 4 years ago. The OP updated itself one day on its own when I left it open and I have not been able to use it ever since, about 6 months ago. I do not know the operating system because I can't access it. It updated itself around March of this year so that should indicate the operating system.

 

I want to unlock this thing but I can't figure it out. I followed all of the instructions and it is just not working.

 

I changed my apple ID. check

I changed my icloud ID. check

 

When I go to the iPad it says:

Activation Lock

This iPad is linked to an Apple ID. Enter the Apple ID and password that were used to set up this ipad. (m****@icloud.com)

 

It is suggesting that that my ID begins with an m and ends with an @icloud.com (m****@icloud.com),  but it says to use my apple ID which is my personal email address. When I go to icloud, it is my personal email that it accepts as my ID/username. It doesn't end in @icloud.com.

 

My username (my personal email) and password is working fine on both the apple and icloud website.

 

But when I enter this info into the iPad for activation, it rejects it. I tried changing the username to end in @icloud.com, it rejects it. I tried changing the username to end in @apple.com it rejects it. I have no idea what to do.

 

I live overseas and cannot use the phone support system because the form will not allow me to enter my phone number.

 

 

Any suggestions would be appreciated.

 

Marija

iPad 2

Posted on Sep 11, 2016 1:09 AM

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Q: Activation locked - tried everything

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