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Sep 11, 2016 12:06 AM in response to lambungby dirk-janfromwageningen,hi i urge you to upgrade your ios of your iPhone . mine (5s 9.3.5) doesn't do that , the best way is to do a general reset of settings , (keeps your date safe)
go to settings
select general or common
scroll to reset
... now it is time to select the 1st option , do NOT select wipe all data , only if you want to restore the iPhone from scratch , make shure you made a reserve copy of latest data first
or if you feel unsafe better visit a nearby aplle centre to let them help you