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Q: Could I get a free replacement for the phone that has been diagnosed with the liquid damage clause?

Hi,

This is Venkat from India.

 

 

My iPhone 5S went off randomly while I was listening to music about 2 weeks back. Wouldn't power on since.

The service centre on inspection claimed to have found liquid traces on the 'internals' of the device and hence have categorised it under the liquid damage clause. I was asked to pay more than the price of the phone for placement.    

 

 

As I understand that there would be no free replacement of the phone or the mother board, my question is how sure are they that it isn't a fault from within?

 

 

The phone is 4 months old under warranty, purchased online. No physical damages. I have no reason to lie when I say I did not 'accidentally' drop it in water. Why can't this be considered a genuine case? Also, what might have caused the issue?

Some experts from the YouTube online forum addressed this saying, 'Approach the corporate office or the higher in command. It's not fair you being stuck with a defective product'. How exactly do I do that, If I could?

 

 

All that I'm trying to understand is, why should such unlucky customers such as I pay the price for something that I'm pretty sure isn't a fault from my end? Shouldn't there be some system in place for situations such as this?

iPhone 5s, iOS 9.3.2

Posted on Sep 11, 2016 12:23 AM

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Q: Could I get a free replacement for the phone that has been diagnosed with the liquid damage clause?

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