OSX 10.11.6: Bootcamp starts Windows 10 setup without mouse and keyboard support on Macbook 2016

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Level 1

5 points

OSX 10.11.6: Bootcamp starts Windows 10 setup without mouse and keyboard support on Macbook 2016

Hi all,
I'm running Bootcamp on OSX 10.11.6. I create a Windows Partition with 56 GB in size. After the Partition is created Bootcamp copies Windows Setup files and restarts. Windows Setup opens but I can't interact with the UI because neither Keyboard nor mouse work. So I plugged in an external Keyboard which worked. After confirming the language and Region Screen an error message appears: missing media Drivers. Windows wants me to select a Folder where These Drivers can be found.
What can I do to solve this? I tried the procedure with ISO-Images of Windows 10 and Windows 10 (Aniversary)

Any ideas?

Thanks and best regards
ApplesForAll

MacBook (Retina, 12-inch, Early 2016), OS X El Capitan (10.11.6), Windows 10

Posted on Sep 11, 2016 2:48 AM

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Answer 1

neilsf

Level 1

4 points

Sep 20, 2016 3:05 PM in response to ApplesForAll

I have this same problem on a retina MacBook 12" 8/256 config running macOS sierra release GM.

I easily installed this ISO on BootCamp under ElCapitan but with Sierra the keyboard and mouse inputs no longer function once the machine reboots into the Windows Installer and there doesn't seem to be any work around. I suspect this is a Bootcamp virtual driver problem for keyboard and touchpad input from Apple.

Hope there is a fix soon.

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Answer 2

Loner T

Level 9

59,536 points

Sep 11, 2016 4:12 AM in response to ApplesForAll

The request for drivers are due to a block-level corruption n the original source installer. Can you re-download the ISO and try to re-install Windows?

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Answer 3

ApplesForAll Author

Level 1

5 points

Sep 11, 2016 4:26 AM in response to Loner T

I tried it several times, even with the same ISO-File that I used when I bought the MacBook.

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Answer 4

Loner T

Level 9

59,536 points

Sep 11, 2016 4:32 AM in response to ApplesForAll

Can you post the name of the ISO file and the MD5sum of the ISO? Please also post the exact error message.

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Answer 5

Sep 11, 2016 8:55 AM in response to ApplesForAll

I have exactly the same problem

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Answer 6

Loner T

Level 9

59,536 points

Sep 11, 2016 9:15 AM in response to Travelate

Please post the ISO file details and the exact error message. Is the error about CD/DVD drivers?

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Answer 7

ApplesForAll Author

Level 1

5 points

Sep 11, 2016 9:39 AM in response to Loner T

Which Kind of Details should I post about the ISO files? The ISO of

the aniversary update I loaded from the Microsoft site. I did that

several times but I always get that error. The other ISO I got via the

Media Creation Tool from Microsoft several months ago. I successfully

used it for the first Windows Installation. Now it no longer works. I

guess it must have something to do with the new Version of Bootcamp.

There are no USB or CD/DVD devices involved. Bootcamp directly copies

the required files to the new Partition on the SSD.

2016-09-11 18:15 GMT+02:00, Apple Support Communities Updates

<discussions-updates@apple.com>:

Loner T

created the discussion

"OSX 10.11.6: Bootcamp starts Windows 10 setup without mouse and keyboard

support on Macbook 2016"

To view the discussion, visit:

https://discussions.apple.com/thread/7661387?answerId=30625909022#30625909022&ac_cid=op123456#30625909

>

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Answer 8

Sep 11, 2016 10:26 AM in response to ApplesForAll

Win10_1607_English_x64

88b98698600511dcd69596df92b242e5

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Answer 9

Sep 11, 2016 10:28 AM in response to Travelate

By the way Sierra GM on MacBook 12" 2016

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Answer 10

Loner T

Level 9

59,536 points

Sep 11, 2016 11:48 AM in response to ApplesForAll

Post the filename and md5sum.

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Answer 11

Loner T

Level 9

59,536 points

Sep 11, 2016 11:51 AM in response to Travelate

Try to reset SMC and NVram without any external storage and try again.

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Answer 12

Sep 11, 2016 2:03 PM in response to Loner T

I tried, keyboard not responding while windows 10 setup. I strongly believe that the problem is related by boot camp software or driver that downloaded from internet.

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Answer 13

Loner T

Level 9

59,536 points

Sep 11, 2016 2:45 PM in response to Travelate

Can you check the Product Version in Bootcamp.xml? You may need to separately download the Bootcamp software to a USB using the Action menu.

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Answer 14

ApplesForAll Author

Level 1

5 points

Sep 12, 2016 12:08 AM in response to Loner T

In the meantime I updated to Sierra GM, too. Still the same issue. Bootcamp version is 6.1.0605.1.3. There are no devices connected to the MacBook "12". I'll post checksum of the ISO later. But I don't think it has something to do with the ISO file. As I mentioned I tried two files including aniversary update and the original Windows 10 ISO.

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Answer 15

Loner T

Level 9

59,536 points

Sep 12, 2016 6:12 AM in response to ApplesForAll

The BC Assistant and BC driver versions are usually different.

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