HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod
Learn about If you see an error when you update or restore your iPhone, iPad, or iPod
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Helpful answers
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Sep 11, 2016 4:18 AM in response to fatawuby Jonathan UK,Hi
Follow the steps here:
If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch - Apple Support
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Sep 11, 2016 4:24 AM in response to fatawuby Jonathan UK,In that case, contact Apple Support (as the support article recommends) or make a Genius Bar reservation for assistance: