Pranav1990

Q: what to do when mac book shows apple/support-4403F for login

what to do when MacBook Air shows apple/support-4403F

while starting to login

MacBook Air, OS X Yosemite (10.10.5)

Posted on Sep 11, 2016 4:22 AM

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Q: what to do when mac book shows apple/support-4403F for login

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  • by Johann.B,

    Johann.B Johann.B Sep 12, 2016 2:44 PM in response to Pranav1990
    Community Specialists
    Sep 12, 2016 2:44 PM in response to Pranav1990

    Hello Pranav1990,

     

    Welcome to Apple Support Communities! 

     

    I understand that you are seeing "apple/support-4403F" on your MacBook. I know how important it is to make sure that you can use your MacBook with no issues. So, I can appreciate wanting to get this taken care of as quickly as possible. 

     

    First, this is a code you see when your Mac tries to connect to connect to Internet Recovery, but is unable to because of the network. Something may be blocking it i.e. If this is a public network or firewall. Please use the following article and see if you can start your computer into safe mode: Try safe mode if your Mac doesn‘t finish starting up

     

    Next, If you have a Time Machine backup, please use this article to try and restore from that backup: Use Time Machine to back up or restore your Mac

     

    And finally, if you still see this error message, please try a different network to see if that allows you to connect to Internet Recovery. 

     

    Best Regards.