iphonehelp please
Level 1
(4 points)
Q: Home button broken; iPhone 6 won't turn on
My iPhone 6 has the most recent software available.
It randomly stopped working yesterday as I was on it. First, the screen turned black, and wouldn't turn back on when i pressed and/or held down the power button.
In addition, my home button is unfortunately broken, so i have been using Assistive Touch. Where I would usually force-restart the phone, I couldn't.
I tried charging it, and the phone is not dead. I can feel the vibration when I push the switch on the side of the phone, and when I say "Hey Siri" I can use her.
Help?!? Thank you!!!!!!
iPhone 6, iOS 9.3.1
Jonathan UK
Level 7
(31,485 points)
Hi
As your Home button is not working, I suggest that you contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your iPhone serviced (whether under warranty or via chargeable repair service, if eligible for either):
- Contact - Official Apple Support
- https://twitter.com/applesupport
- http://www.apple.com/retail/geniusbar/
To check your warranty status:
