iTunes Account Disabled

Question

Level 1

4 points

iTunes Account Disabled

My iTunes account is disabled for no reason. I called three times already and had to wait 30+ min just for the support rep to tell me they are opening a case # 100020113543 to investigate further. He didn't tell me why my account is disabled, just told me it is under investigation. This kind of server beyond frustrating. If my account had a fraudulent activity, how about telling the customer that we are taking precaution by disabling your account via email, just like my credit card does. I have to wait this long just to find out that there is investigation going on and iTunes support can't handle it over the phone. I need an answer on this ASAP.

Posted on Sep 11, 2016 7:26 AM

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Answer 1

roaminggnome

Level 10

106,407 points

Sep 11, 2016 7:38 AM in response to sunil_saniya

No one here can give you an answer.

You will get an answer when Apple has researched it. No sooner.

Have you tried to purchase or purchased something from an iTunes store of a country in which you were not located? This could cause an account to be disabled.

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Answer 2

King_Penguin

Level 10

334,336 points

Sep 11, 2016 7:38 AM in response to sunil_saniya

You already know that you are talking to fellow users here on these user-to-user forums, we won't know why your account is disabled

Have you tried just resetting the account's password to see if that gets it re-enabled : If your Apple ID has been locked - Apple Support ?

You might then need to log out and back into the account wherever you're using it : What to do after you change your Apple ID email address or password - Apple Support

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