wkrasl
Level 1 (8 points)
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Q: Resound LiNX2 961 Firmware

I will be getting my first pair of hearing aids, the LiNX2 961 RIE, on Sept 20. While waiting for that fitting, I have been doing my homework, including participating in these Apple forums on this topic.  Firmware appears to be a recurring topic here that I am concerned about.

 

It appears that there is still a shake-out period, with many posts on Bluetooth connectivity issues, with firmware updates sometimes correcting a problem.  While cautiously optimistic, I want to be proactive in avoiding problems for my first hearing aid experience by getting any firmware updates as quickly as possible. That includes addressing my concern that, with regular iOS updates from Apple (the latest being 9.3.5 downloaded recently), connectivity might glitch again until a required matching firmware update is applied to my hearing aids (or vice versa).

 

I do not expect my audiologist to notify me when a new firmware version is available.  I have also searched the Resound site and do not see any links to any pages that show the current firmware version, nor any instructions that would tell me how to check if my hearing aids have that latest firmware version.  (Yes, I will ask my audiologist what version I am receiving in the initial fitting.)

 

I look forward to improvements to the Smart app and web site, where it would not only be possible to confirm whether my hearing aids are current, but also possible to download and apply firmware updates to the hearing aids via the Bluetooth connection rather than scheduling an audiologist appointment.  In the meantime, I am looking for a way to get automatically notified (perhaps an email distribution list for consumers and professionals) when firmware updates are ready to apply, with confirmation which iOS version is required for compatibility with that firmware.

 

Comments?

iPhone 5, iOS 9.3.5, Resound LiNX2 Hearing Aids

Posted on Sep 11, 2016 9:36 AM

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wkrasl

Q: Resound LiNX2 961 Firmware

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  • by Drew Reece,

    Drew Reece Drew Reece Sep 11, 2016 9:56 AM in response to wkrasl
    Level 5 (7,490 points)
    Notebooks
    Sep 11, 2016 9:56 AM in response to wkrasl

    This seems like a 'Resound problem' - they will be able to tell you how to check the firmware version, how to use their app and if they are going to support user based firmware updates and changes or additions to their software.

     

    I'd suggest you look for their support site, forums or use their contact info as a last resort. They will know more about all the things you ask instead of the Apple users who help out here.

     

    As for iOS updates, look in 'Settings > iTunes & app store', disable the 'Updates' option to stop automatic OS upgrades. You may want to do the same for the apps if you really want manual control over them too. You will need to read release notes & reviews to work out if the updates change anything you rely on.

    P.S. wait and see if others can help here too

  • by wkrasl,

    wkrasl wkrasl Sep 11, 2016 10:38 AM in response to Drew Reece
    Level 1 (8 points)
    Accessibility
    Sep 11, 2016 10:38 AM in response to Drew Reece

    Thanks Drew.  The Resound web site does not offer a support forum, which is perhaps why Resound technical support  for their "Made for iPhone" hearing aids is provided by user "gnresound" here.  Resound and Apple are working together to address the Bluetooth connectivity issues, pleasantly enough without "finger-pointing" at each other, and I look forward to a more robust discussion of how to address keeping iOS updates and hearing aid firmware synchronized.

     

    Yes, I did also send a similar email directly to Resound at "gnresound@gnresound.com") and hope that other users seeing my post here will do the same to "bump" these issues to a higher priority with Resound developers.

  • by Nonotuck,Helpful

    Nonotuck Nonotuck Sep 13, 2016 3:10 PM in response to Drew Reece
    Level 1 (18 points)
    Sep 13, 2016 3:10 PM in response to Drew Reece

    Hi Drew,

    I'm running IOS 10.0 on my iPhone and I have nothing but praise for the connectivity between the phone and my ReSound HA's.  I had no problems when I upgraded the OS. The sound quality is just vastly, vastly superior to telecoil connecivity; it's like a night and day difference. You're hearing the sound binaurally, which makes it feel like you're wearing a set of high-end studio headphones. Good luck with your new HA's!