Lone Survivor
Level 1 (4 points)
Desktops

Q: Game Center

my profile pic keeps disappearing on my iphone 6. Logs in fine though.

OS X Mavericks (10.9)

Posted on Sep 11, 2016 11:10 AM

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Lone Survivor

Q: Game Center

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  • Helpful answers

  • by norm123,Helpful

    norm123 norm123 Sep 12, 2016 4:55 PM in response to Lone Survivor
    Community Specialists
    Sep 12, 2016 4:55 PM in response to Lone Survivor

    Hello Lone Survivor,

     

    Thanks for using Apple Support Communities. 

     

    I understand that your Game Center profile pic keeps disappearing. You are able to log in fine though. I can imagine wanting to make sure that you have ann active profile pic when using the Game Center app. I'm happy to assist you in finding a resolution to this issue. 

     

    First, please force close the Game Center app and reopen. Use Force an app to close on your iPhone, iPad, or iPod touch, specifically, this section:

     

    View your open apps

    Double-click the Home button to see your most recently used apps.

    Find the app to close

    Swipe right or left to find the app that you want to close.        

    Swipe up to close

    Swipe up on the app's preview to close the app.      

     

    Then, use the following article to restart your iPhone:

    Restart your iPhone, iPad, or iPod touch

     

    Once you've restarted, please see if you are able to keep your profile pic in Game Center.

     

    Best Regards. 

  • by Lone Survivor,

    Lone Survivor Lone Survivor Sep 12, 2016 5:00 PM in response to norm123
    Level 1 (4 points)
    Desktops
    Sep 12, 2016 5:00 PM in response to norm123

    Hey norm. Thanks for the reply but that didn't seem to work. Even tried a reset. Works initially then after awhile drops again.

  • by irina_w,

    irina_w irina_w Sep 13, 2016 5:14 AM in response to Lone Survivor
    Community Specialists
    Sep 13, 2016 5:14 AM in response to Lone Survivor

    Greetings Lone Survivor, 

     

    Thank you for trying those steps. We have a couple other things that we would like you to try. 

     

    First, please use the following article to make sure that you have the latest iOS software installed on your iPhone:

    Update the iOS software on your iPhone, iPad, or iPod touch

     

    Then, check and see if this issue is isolated to just the profile pic that you are trying to use. Please try multiple pics and see if you get the same result with each. 

     

    Cheers.