Game Center

my profile pic keeps disappearing on my iphone 6. Logs in fine though.

OS X Mavericks (10.9)

Posted on Sep 11, 2016 11:10 AM

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3 replies

Sep 12, 2016 4:55 PM in response to Lone Survivor

Hello Lone Survivor,


Thanks for using Apple Support Communities.


I understand that your Game Center profile pic keeps disappearing. You are able to log in fine though. I can imagine wanting to make sure that you have ann active profile pic when using the Game Center app. I'm happy to assist you in finding a resolution to this issue.


First, please force close the Game Center app and reopen. Use Force an app to close on your iPhone, iPad, or iPod touch, specifically, this section:


View your open apps

Double-click the Home button to see your most recently used apps.

User uploaded file

Find the app to close

Swipe right or left to find the app that you want to close.

User uploaded file

Swipe up to close

Swipe up on the app's preview to close the app.

User uploaded file


Then, use the following article to restart your iPhone:

Restart your iPhone, iPad, or iPod touch


Once you've restarted, please see if you are able to keep your profile pic in Game Center.


Best Regards.

Sep 13, 2016 5:14 AM in response to Lone Survivor

Greetings Lone Survivor,


Thank you for trying those steps. We have a couple other things that we would like you to try.


First, please use the following article to make sure that you have the latest iOS software installed on your iPhone:

Update the iOS software on your iPhone, iPad, or iPod touch


Then, check and see if this issue is isolated to just the profile pic that you are trying to use. Please try multiple pics and see if you get the same result with each.


Cheers.

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