HT204106: If your Apple ID is locked
Learn about If your Apple ID is locked
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All replies
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Helpful answers
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Sep 11, 2016 11:47 AM in response to SALMAN511by zinacef,If your Apple ID is locked, see this -- If your Apple ID is locked - Apple Support
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Sep 11, 2016 11:48 AM in response to SALMAN511by FoxFifth,You need to sign out of the current one. If it is your ID and you have forgotten the password, see If you forgot your Apple ID password - Apple Support
If it was purchased from someone else and isn't your ID you will need to contact the person you purchased it from.
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Sep 11, 2016 11:53 AM in response to SALMAN511by zinacef,Then unfortunately the device is useless at this point.
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Sep 11, 2016 11:59 AM in response to SALMAN511by stedman1,Correct. Unless you can contact the original owner to arrange to have Acivation lock removed, there is no solution.
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Sep 11, 2016 11:59 AM in response to SALMAN511by FoxFifth,There isn't any solution if you are unable to contact the previous owner. There isn't any way to bypass iCloud Activation Lock. If you purchased the phone via a 3rd party or via credit card you might attempt to get a refund through them.
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