cotylee1991

Q: iPhone 5S rebooting with blue screen and SERIOUS "matrix" style randomly

hello all!

 

I recently bought an unlocked iPhone 5S from swappa.com and during the first week of having the phone it would randomly show a blue screen and then reboot back to normal. It would do that about 2 times a day.

 

The blue screen reboots have stopped, but now I have another issue. Ever since yesterday, my screen will black out and not turn on at all until I force reboot it by holding Home+Power for 20+ seconds. The first time it did it, it said the battery was dead when I tried pressing the power button, although my phone had a charge of at least 40%. I would literally lay my phone down for 10 seconds and pick it back up and it would not turn on when I pressed the home button to unlock my device. The last time it did it was last night, and I again had to hold Home+Power for 20+ seconds until it would reboot, and when it rebooted, it had a burned in image of my Photos app open along with the Apple boot logo surrounded by red burned color with a "matrix" style lines going through the screen.

 

I Have done a factory restore and it did it once again this morning.

Any ideas of what may be causing this? Can it be an app? I uninstalled Snapchat this morning and it hasn't "blacked out" on me yet, but I didn't think an app could cause an issue that seems hardware related, like maybe the digitalizer going bad?

 

thanks for any and all help!

iPhone 5s, iOS 9.3.5

Posted on Sep 11, 2016 12:55 PM

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Q: iPhone 5S rebooting with blue screen and SERIOUS "matrix" style randomly

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  • by ChrisJ4203,Apple recommended

    ChrisJ4203 ChrisJ4203 Sep 11, 2016 1:00 PM in response to cotylee1991
    Level 9 (57,365 points)
    iPhone
    Sep 11, 2016 1:00 PM in response to cotylee1991

    Multiple reboots and the display of the Blue screen is generally an indication of a hardware error.  I suggest you make an appointment at the Genius Bar of the nearest Apple store to have it examined. I'm not sure what the return period is for this website, but I would find out.