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ae9yl
Level 1 (4 points)
Apple Watch

Q: I bought an IMAC in January.  Now my Mac Pro cannot update the software upgrades. What do I do?

I bought an IMAC in January.  Now MacPro will not do updates.  Help!

 

Vicky L.

 

<Personal Information Edited by Host>

MacBook Pro, iOS 9.3.1, Not sure of IOS system.

Posted on Sep 11, 2016 2:56 PM

by RIFerrarr,Solvedanswer
RIFerrarr RIFerrarr
Level 3 (792 points)
Mac OS X
A:

At this point, have you tried any troubleshooting? Do you have multiple Apple ID's?

 

Restart?

Disk Utility > First Aid?

Log out of App Store and log back in?

Posted on Sep 11, 2016 3:12 PM

Close
ae9yl

Q: I bought an IMAC in January.  Now my Mac Pro cannot update the software upgrades. What do I do?

  • All replies
  • Helpful answers

  • by RIFerrarr,

    RIFerrarr RIFerrarr Sep 11, 2016 2:12 PM in response to ae9yl
    Level 3 (792 points)
    Mac OS X
    Sep 11, 2016 2:12 PM in response to ae9yl

    Can you elaborate on the Mac Pro model you are referring to? You do understand that the iMac has nothing to do with the Mac Pro, they are separate models and the are different model years. What are you trying to update? What Mac OS X version is the Mac Pro running?

  • by ae9yl,

    ae9yl ae9yl Sep 11, 2016 2:33 PM in response to RIFerrarr
    Level 1 (4 points)
    Apple Watch
    Sep 11, 2016 2:33 PM in response to RIFerrarr

    I have a MacPro.  I am using it now.  When I try to update OS X El Capitan 10.11.6, because I have .5, message says:

    "update unavailable with this ID, either because it was bought by a different user, or item was refunded or cancelled".

     

     

    Does this help?

     

    Vicky

  • by RIFerrarr,Solvedanswer

    RIFerrarr RIFerrarr Sep 11, 2016 3:12 PM in response to ae9yl
    Level 3 (792 points)
    Mac OS X
    Sep 11, 2016 3:12 PM in response to ae9yl

    At this point, have you tried any troubleshooting? Do you have multiple Apple ID's?

     

    Restart?

    Disk Utility > First Aid?

    Log out of App Store and log back in?

  • by ae9yl,

    ae9yl ae9yl Sep 11, 2016 3:13 PM in response to RIFerrarr
    Level 1 (4 points)
    Apple Watch
    Sep 11, 2016 3:13 PM in response to RIFerrarr

    Yes, that is what happened. I changed my apple ID.  Now updates are taking place.  Thank you so much!

     

    Vicky