Anthemosity
Level 1 (4 points)
Mac OS X

Q: How can I unlock my ssd drive to make a partition?

My Imac unexpectedly went into recovery mode. I am unable to reinstall OS X because it says my SSD is locked. I am also unable to create a partition(its greyed out) in the disk utility. I can see that all my files are still in tact when I try to create an image of the ssd but am unable to save it onto an external Hard Drive. Please help I'm currently at a lost and trying to recover my computer without deleting anything.

iMac, OS X El Capitan (10.11.1)

Posted on Sep 11, 2016 1:24 PM

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Anthemosity

Q: How can I unlock my ssd drive to make a partition?

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  • by chris_g1,

    chris_g1 chris_g1 Sep 12, 2016 12:36 PM in response to Anthemosity
    Community Specialists
    Sep 12, 2016 12:36 PM in response to Anthemosity

    Greetings Anthemosity,

     

    I see that you iMac has went into recovery mode and you are unable to reinstall OS X because it says your SSD is locked. You are also unable to create a partition in Disk Utility because it is grayed out. I can imagine that you're ready to get this issue resolved. I want to help you enjoy your iMac again. 

     

    Please follow these steps in recovery:

    1. Select the Disk Utility app.

    2. Choose the locked drive.

    3. Go to File > Unlock (drive name).

    4. Enter password when prompted.

     

    Once you have unlocked the drive, try to reinstall again, and see if you get the same result. 

     

    Best Regards.