Q: reset password but still unlock Mac Book Pro
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Sep 15, 2016 6:04 PMby jameson.h,HelpfulHi bmittz,
I understand that you're having some difficulty logging into your MacBook Pro because you've forgotten your password. I know that it's important to have access to your own devices, so I'm happy to provide some direction to help with this.
Check out this article that we have on resetting your account password:
Change or reset the password of an OS X user account - Apple Support
Thanks for using the Apple Support Communities, cheers!
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Sep 15, 2016 6:07 PMby bmittz,Thanks, unfortunately I have tried all of these steps and still not able to login.
It tells me to use my icloud account password but still does not log me in.
I know I am using the correct password because I am able to access my account via the web.
Any other suggestions?
