El Capitan share by Mail is not working

Hello

El Capitan 10.11.6

There is Office 2016 installed, but Outlook was deinstalled using Microsoft instructions.

Symptoms:

1) I boot my Mac

2) Open Mail - check that Default mail reader is Mail. Mail is configured with 5 live accounts. Mail is working - I'm able to send/receive emails from all 5 accounts.

3) Open Finder - select a picture, right click, select Share. Select Share->Mail and click on it.

4) Nothing happens. Right click again - all Finder menu items are greyed out.

5) Repeat the same with Pages/Numbers - result is the same. Once clicking on Share->Mail - nothing happens and all menu items became greyed out.


What I tried to do to solve this by myself:

* Reboot - doesn't help

* Disk Utility - First Aid, reports that everything is Ok, doesn't help

* Remove Outlook and clean files as per Microsoft instruction to uninstall Office 2016 (but for Outlook only). Doesn't help

* Rebuild via Terminal "/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Launch Services.framework/Versions/A/Support/lsregister -kill -seed" and reboot - doesn't help


Any other suggestions how to make Share->Mail function working?

Of course, there are workarounds - I'm looking for a way to make Share->Mail working without clean re-install.


I don't know did Share->Mail worked before installing Office - I never tried this before and this was my first attempt to use this feature.


I have OneNote. Its feature Send page - Message... IS working - Mail pops-up and new Message is created. But it seems OneNote using a different way to contact Mail while native Mac OS way is not working.


Thank you!

MacBook Air, OS X El Capitan (10.11.6)

Posted on Sep 11, 2016 3:15 PM

Reply
2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

El Capitan share by Mail is not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.