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Q: El Capitan share by Mail is not working

Hello

El Capitan 10.11.6

There is Office 2016 installed, but Outlook was deinstalled using Microsoft instructions.

Symptoms:

1) I boot my Mac

2) Open Mail - check that Default mail reader is Mail. Mail is configured with 5 live accounts. Mail is working - I'm able to send/receive emails from all 5 accounts.

3) Open Finder - select a picture, right click, select Share. Select Share->Mail and click on it.

4) Nothing happens. Right click again - all Finder menu items are greyed out.

5) Repeat the same with Pages/Numbers - result is the same. Once clicking on Share->Mail - nothing happens and all menu items became greyed out.

 

What I tried to do to solve this by myself:

* Reboot - doesn't help

* Disk Utility - First Aid, reports that everything is Ok, doesn't help

* Remove Outlook and clean files as per Microsoft instruction to uninstall Office 2016 (but for Outlook only). Doesn't help

* Rebuild via Terminal "/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Launch Services.framework/Versions/A/Support/lsregister -kill -seed" and reboot - doesn't help

 

Any other suggestions how to make Share->Mail function working?

Of course, there are workarounds - I'm looking for a way to make Share->Mail working without clean re-install.

 

I don't know did Share->Mail worked before installing Office - I never tried this before and this was my first attempt to use this feature.

 

I have OneNote. Its feature Send page - Message... IS working - Mail pops-up and new Message is created. But it seems OneNote using a different way to contact Mail while native Mac OS way is not working.

 

Thank you!

MacBook Air, OS X El Capitan (10.11.6)

Posted on Sep 11, 2016 3:15 PM

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