I was given an iPod shuffle second generation, so I bought a charging dock online to connect it to my mac. Every time I try to restore it, it says "the iPod 'iPod' could not be restored. An unknown error has occurred (1429)." I have now fully erased the iPod and have tried everything I have seen. Any suggestions are appreciated. Thank you.
iPod shuffle, Other OS
The docking cable needs to be the one that came with it, or a compatible third-party replacement cable. The cable Apple currently sells is for 3rd and 4th gen iPod shuffle, and does not work with 2nd gen shuffle. The connector is different.
Since the original cable is no longer being sold (as new), the third-party replacement needs to be described as being for 2nd gen shuffle. Unfortunately, many of those third-party cables are cheap and of questionable quality.
If you believe you have the correct type of docking cable for your 2nd gen shuffle, please post back with more details. Is your computer running iTunes a Mac or Windows PC? If Windows, which release?
I have a third-party docking cable designed for second generation iPod shuffles and am running OS X 10.11.16 and iTunes 12.4.3.1.
Since you are able to start the Restore process (before the error occurs), the shuffle appears in iTunes when connected, correct?
Before starting Restore process, if Enable disk use is currently not enable, checkmark that box and click Apply. The Enable disk use checkbox is on shuffle's Summary settings screen (same screen as Restore button). When disk use is enabled, the shuffle's disk is already mounted by the system before the Restore process begins. That may help with error.
If that does not help, shut down (power off) the Mac. Disconnect all USB devices. You can leave standard USB keyboard/mouse connected, if used. If your Mac is a laptop, connect its power adapter (so it's not running on battery power). Put shuffle's power switch in the OFF position. Start up Mac, run iTunes, and connect shuffle to a direct USB port, by itself. Then, immediately try doing a Restore again.
Thank you so much. I did these steps on a different computer and it worked.
Glad to hear you got that old shuffle working. 🙂 Thanks for reporting back with outcome.
iPod Error When Restoring
