Harrison S.
Level 1 (8 points)
Notebooks

Q: iPod Error When Restoring

     I was given an iPod shuffle second generation, so I bought a charging dock online to connect it to my mac. Every time I try to restore it, it says "the iPod 'iPod' could not be restored. An unknown error has occurred (1429)." I have now fully erased the iPod and have tried everything I have seen. Any suggestions are appreciated. Thank you.

iPod shuffle, Other OS

Posted on Sep 11, 2016 7:00 PM

by Kenichi Watanabe,Solvedanswer
Kenichi Watanabe Kenichi Watanabe
Level 8 (38,485 points)
Mac OS X
A:

Since you are able to start the Restore process (before the error occurs), the shuffle appears in iTunes when connected, correct?

 

Before starting Restore process, if Enable disk use is currently not enable, checkmark that box and click Apply.  The Enable disk use checkbox is on shuffle's Summary settings screen (same screen as Restore button).  When disk use is enabled, the shuffle's disk is already mounted by the system before the Restore process begins.  That may help with error.

 

If that does not help, shut down (power off) the Mac.  Disconnect all USB devices.  You can leave standard USB keyboard/mouse connected, if used.  If your Mac is a laptop, connect its power adapter (so it's not running on battery power).  Put shuffle's power switch in the OFF position.  Start up Mac, run iTunes, and connect shuffle to a direct USB port, by itself.  Then, immediately try doing a Restore again.

Posted on Sep 14, 2016 4:02 PM

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Harrison S.

Q: iPod Error When Restoring

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  • Helpful answers

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Sep 11, 2016 8:06 PM in response to Harrison S.
    Level 8 (38,485 points)
    Mac OS X
    Sep 11, 2016 8:06 PM in response to Harrison S.

    The docking cable needs to be the one that came with it, or a compatible third-party replacement cable.  The cable Apple currently sells is for 3rd and 4th gen iPod shuffle, and does not work with 2nd gen shuffle.  The connector is different.

     

    Since the original cable is no longer being sold (as new), the third-party replacement needs to be described as being for 2nd gen shuffle.  Unfortunately, many of those third-party cables are cheap and of questionable quality.

     

    If you believe you have the correct type of docking cable for your 2nd gen shuffle, please post back with more details.  Is your computer running iTunes a Mac or Windows PC?  If Windows, which release?

  • by Harrison S.,Helpful

    Harrison S. Harrison S. Sep 15, 2016 1:36 PM in response to Kenichi Watanabe
    Level 1 (8 points)
    Notebooks
    Sep 15, 2016 1:36 PM in response to Kenichi Watanabe

    I have a third-party docking cable designed for second generation iPod shuffles and am running OS X 10.11.16 and iTunes 12.4.3.1.

  • by Kenichi Watanabe,Solvedanswer

    Kenichi Watanabe Kenichi Watanabe Sep 14, 2016 4:02 PM in response to Harrison S.
    Level 8 (38,485 points)
    Mac OS X
    Sep 14, 2016 4:02 PM in response to Harrison S.

    Since you are able to start the Restore process (before the error occurs), the shuffle appears in iTunes when connected, correct?

     

    Before starting Restore process, if Enable disk use is currently not enable, checkmark that box and click Apply.  The Enable disk use checkbox is on shuffle's Summary settings screen (same screen as Restore button).  When disk use is enabled, the shuffle's disk is already mounted by the system before the Restore process begins.  That may help with error.

     

    If that does not help, shut down (power off) the Mac.  Disconnect all USB devices.  You can leave standard USB keyboard/mouse connected, if used.  If your Mac is a laptop, connect its power adapter (so it's not running on battery power).  Put shuffle's power switch in the OFF position.  Start up Mac, run iTunes, and connect shuffle to a direct USB port, by itself.  Then, immediately try doing a Restore again.

  • by Harrison S.,

    Harrison S. Harrison S. Sep 14, 2016 4:02 PM in response to Harrison S.
    Level 1 (8 points)
    Notebooks
    Sep 14, 2016 4:02 PM in response to Harrison S.

    Thank you so much. I did these steps on a different computer and it worked.

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Sep 14, 2016 4:15 PM in response to Harrison S.
    Level 8 (38,485 points)
    Mac OS X
    Sep 14, 2016 4:15 PM in response to Harrison S.

    Glad to hear you got that old shuffle working. Thanks for reporting back with outcome.