Purchased Game of Thrones (Seasons 1-5) Playlist, but I cannot download or find the episodes or seasons.

don't hold your breath....this is what i got from them on the 27th october 2016....also subsequent emails have said.."we are looking into his with our engineers...:

Thank you very much for sending on these screenshots. I will pass them on to our Engineering team.

I’m afraid that the purchase does not meet the conditions for a refund at this time so please bear with us while we’re looking into this.

If you’d like to learn more about our refund policy, see this page:

http://www.apple.com/legal/internet-services/itunes/ww

Thanks for your understanding.

Kind regards,

Kristina

Senior Advisor
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Apple Inc., on behalf of Apple Distribution International

not sure how we are going to resolve this other than taking to twitter or Facebook to gather support to get iTunes to be reasonable as they keep telling me their engineers are looking into it, but truthfully don't think they can resolve it....just cannot believe i have paid all that money and only got half way though those seasons! Like any big company they could easily make discretionary vouchers to buy the seasons either separately or in a different bundle....disgraceful that nothing so far is forthcoming.

I think the issue is that the season 1-5 bundle is no longer available. If you look on the TV Shows page, there is a season 1-3 bundle as well as a season 4-6 bundle. Perhaps since the season 1-5 bundle was deleted from the option to buy, it no longer exists in the database regardless of previous purchases.

Hi xxochitl,

I understand you just purchased seasons 1-5 of "Game of Thrones" and you are not seeing them in your iTunes Library.

What version of iTunes do you have installed? In the iTunes version 12.4.3.1, when you select the TV Shows category, and then click the "My TV Shows" tab, you should see all of your purchased content.

It's possible that the download didn't finish. Follow the steps below to restart your download or download your purchase again.

If an iTunes Store purchase unexpectedly stops downloading

Download your past purchases

If your purchased content still does not appear on your MacBook Pro, click on the link below to report the issue.

Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store

Take care.

also have this problem and iTunes support have been less than helpful....I can see it on the iTunes US store but not on the UK store......this is the drivel i got from them...:

"

Thank you very much for sending on these screenshots. I will pass them on to our Engineering team.

I’m afraid that the purchase does not meet the conditions for a refund at this time so please bear with us while we’re looking into this.

If you’d like to learn more about our refund policy, see this page:

http://www.apple.com/legal/internet-services/itunes/ww

Thanks for your understanding.

Kind regards,

Kristina

Senior Advisor
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Apple Inc., on behalf of Apple Distribution International

On Oct 26, 2016, at 4:38 p.m. Paolo Fargnoli <paolofargnoli@me.com> wrote:

not present on mac nor in “purchased” section of tv shows app on apple TV

this is very tedious and don’t feel this is being resolved …. can you refund me the moneys for this and i will purchase them from amazon

On 26 Oct 2016, at 11:55, itunes_account_support@apple.com wrote:

Thanks for choosing Apple. Hi Paolo,

Thanks for your email. I’ve had an update now and from what I was able to see is that the content should be available for redownload for you through your 'Purchased' section or accessible on your Apple TV in the same section.

To review the section, please follow the steps in this article:

Download your past purchases
https://support.apple.com/en-ie/HT201272

Please make sure that you are signed into the correct account when reviewing your Purchases. If you cannot see the item in that section, please provide screenshots of this, so that I can look further into why it is not available for you.

The screenshots should show both the ‘All’ and ‘Not in My Library’ tabs, for TV Shows.

In Mac OS X, you can take a screenshot of your entire screen or a portion of your screen. See this page to learn how:

https://support.apple.com/en-us/HT201361

When replying to this email, please attach your screenshots. If you’re using the Mail application, you can drag and drop the screenshot file onto the reply window. You can also choose File > Attach File from your reply window.

Thanks very much in advance.

Kind regards,

Kristina

Senior Advisor
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Apple Inc., on behalf of Apple Distribution International

On Oct 26, 2016, at 10:04 a.m. Paolo Fargnoli < paolofargnoli@me.com> wrote:

Hi Kristina

do you have any updates. Had hoped to continue watching the series this half term but am feeling a little left in the cold!

thank you

Paolo

On 23 Oct 2016, at 15:27, itunes_account_support@apple.com wrote:

Thanks for choosing Apple. Hi Paolo,

Thank you very much for your email. My name is Kristina and I am a Senior Advisor at the iTunes Store Customer Support team. I took over your request from Angeline, as per your request to have your issue of missing purchases reviewed.

I will happily look after making your purchases available for you for download again. I will contact you again, once I have more information about this for you.

Thank you very much for your patience in this matter while we investigate this.

Kind regards,

Kristina

Senior Advisor
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Apple Inc., on behalf of Apple Distribution International

HI there ...did you manage to get this sorted as Kristina from iTunes keeps telling me thei engineers are looking into it!

This has also happened to me. I purchased in March 2016 and went to view yesterday but it's vanished!

I await my response but will be suggesting refund/credit note, given I have purchased all seasons but now have no access to 1-5.

Still have 6 but really wanted to rewatch 1-5.

Thanks Apple!!

I think Apple leave us no option to make public and post on Twitter.

has iTunes got back to you on this query?

Hi

Yes but with no credible response.

Regards

Graham Sharp

Sent from my iPhone

I have the same problem in Germany ;-(
Having this problem since 4 months. I think many people have this situation?

Michnet ....have you gone on twitter?

we need to build consensus on this and get more people onto this as w can't be the only ones😠