iPad won't accept any passwords to connect to internt

Question

Level 1

8 points

iPad won't accept any passwords to connect to internt

My iPad 2 stopped connecting to my wifi several months ago, just stopped accepting the password. Now, I am also unable to get the iPad to connect to my iCloud account, or my Apple account, or iTunes, or....anything at all.

Yes, I am entering the correct password(s). In fact, I just reset my Appleid password, and have no trouble at all signing in on my Macbook Air. I am plenty close to the router, I have reset both all settings and the network settings on the iPad, I have turned it off and restarted it, I have turned the Wifi off and then on again - I am not able to do the "renew wifi" option because I can't find that option in my current os.

This is a replacement iPad that I got directly at the Apple store and it is less than a year old.

Any suggestions?

Posted on Sep 11, 2016 9:32 PM

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Answer 1

Chaosraines Author

Level 1

8 points

Sep 12, 2016 9:18 AM in response to Briansyddall

The closest Apple store is 2 hours away - not practical.

Actually, I realized that of course I can't sign in to iCloud or iTunes, etc...because I am not connected to the internet.

So, my question is more specifically - why won't the iPad accept my internet password? This has actually been a problem for months now, and it has happened with all passwords I have tried to enter to connect to any internet provider (i.e., home connection, cafe connection, a friend's home network, etc).

I also note that there are several threads in this community where folks have had the same problem and can't correct it with all the steps suggested.....

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Answer 2

Sep 12, 2016 12:46 AM in response to Chaosraines

Hi

Make an appointment at apple store to have ipad tested.

Cheers

Brian

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Answer 3

Sep 12, 2016 11:50 AM in response to Chaosraines

Hi. Let's be clear first that you are having trouble connecting to any WiFi network. This has nothing to do with the internet. Please identify your iOS version. You said you've already tried Settings > General > Reset > Reset network settings. When you open the WiFi settings, are you able to see a network? What message do you get when you try to enter the password? If you really cannot connect, it may be that the WiFi transmitter in the iPad has failed. The only way to confirm that will be to visit an Apple store.

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Answer 4

Chaosraines Author

Level 1

8 points

Sep 12, 2016 12:51 PM in response to Diana.McCall

iOS version 9.3.2

Yes, I am able to see a list of Wifi networks, including mine.

The message tells me the password is incorrect (which is not true).

I guess if the only way to find out the problem is to go to a store, I am SOL. Bummer.

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Answer 5

Sep 12, 2016 4:58 PM in response to Chaosraines

Yeah. I think it will say the password is incorrect if it fails to get acknowledgement from the router. If it cannot transmit, then of course there will be no reply.

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Answer 6

elcpu

Level 7

31,586 points

Sep 12, 2016 5:09 PM in response to Chaosraines

Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down.

1) Restart you device. If a normal restart does not help try holding down the Home and Sleep buttons at the same time for about 15 seconds until the Apple logo appears.

2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).

https://support.apple.com/en-us/HT201252

9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.

User Tip: https://discussions.apple.com/docs/DOC-9892

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