jlcrpm
Level 1 (20 points)
Notebooks

Q: Got a MacBook Pro running OS X El Capitan. System is very slow

My MacBook Pro is up today and running El Capitan. I have 16Gb of Ram and the hard disk is less than half full. Yet my system is quite slow to open file even for typing this message. I know that Back up utility running in the back ground will slow it down but even when back up is not running it is still quite slow.

Which is the best way to speed up system or check if malware or unnecessary files prevent my system from running at top speed ?

I have been using MacKeeper utilities to clean temporary files and free memory for more than one year as my system almost ground to halt before I used MacKeeper.

 

I cannot add memory as all slots are used

 

Thanks in advance

 

jlcrpm in Singapore

MacBook Pro, OS X El Capitan (10.11.4)

Posted on Sep 11, 2016 8:52 PM

by jlcrpm,Apple recommended
jlcrpm jlcrpm
Level 1 (20 points)
Notebooks
A:

Hello Kaz-k,

I also uninstalled MacKeeper.

Rebooted in safe mode and cleared and used disk utility to check disk (all good).There was some improvement after that.

I checked login items and startup programs and removed most of them.

Emptied the Library Cache (CFBundle identifier) and moved to trash. Restarted computer and emptied trash.

In safari deleted history.

Also ran "malwarebytes" for final check.

Performance is much better now

Posted on Sep 13, 2016 7:58 AM

Close
jlcrpm

Q: Got a MacBook Pro running OS X El Capitan. System is very slow

  • All replies
  • Helpful answers

  • by kaz-k,

    kaz-k kaz-k Sep 11, 2016 9:18 PM in response to jlcrpm
    Level 5 (5,660 points)
    Desktops
    Sep 11, 2016 9:18 PM in response to jlcrpm

    Is there any CPU power eater programs which you can see with Activity Monitor?

  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 Sep 11, 2016 9:27 PM in response to jlcrpm
    Level 8 (43,564 points)
    iPhone
    Sep 11, 2016 9:27 PM in response to jlcrpm

    MacKeeper is a complete and total scam. Whatever improvement you may have seen after installing MacKeeper is coincidental. It should be removed immediately. See: http://www.thesafemac.com/ongoing-mackeeper-fraud/.

     

    After you remove it, post an EtreCheck report so we can see what else you may have installed that is causing an issue: http://etresoft.com/etrecheck.

  • by jlcrpm,Helpful

    jlcrpm jlcrpm Sep 11, 2016 9:45 PM in response to kaz-k
    Level 1 (20 points)
    Notebooks
    Sep 11, 2016 9:45 PM in response to kaz-k

    Hello Kaz-k,

     

    Thanks for feedback.  I opened Activity monitor and tried to open an excel document. Most of the time CPU 80-90 % idle.

  • by jlcrpm,

    jlcrpm jlcrpm Sep 11, 2016 9:53 PM in response to stevejobsfan0123
    Level 1 (20 points)
    Notebooks
    Sep 11, 2016 9:53 PM in response to stevejobsfan0123

    Ok, I will remove as I was unaware of this. I found out today as I was about to recommend it to someone.

    Will then post "EtreCheck"

    Thanks stevejobsfan0123

     

    jlcrpm

  • by stevejobsfan0123,Helpful

    stevejobsfan0123 stevejobsfan0123 Sep 12, 2016 6:16 AM in response to jlcrpm
    Level 8 (43,564 points)
    iPhone
    Sep 12, 2016 6:16 AM in response to jlcrpm

    You're welcome.

  • by kaz-k,

    kaz-k kaz-k Sep 11, 2016 9:58 PM in response to jlcrpm
    Level 5 (5,660 points)
    Desktops
    Sep 11, 2016 9:58 PM in response to jlcrpm

    Resetting SMC could solve the slowness.

    Reset the System Management Controller (SMC) on your Mac - Apple Support

  • by jlcrpm,

    jlcrpm jlcrpm Sep 11, 2016 10:49 PM in response to stevejobsfan0123
    Level 1 (20 points)
    Notebooks
    Sep 11, 2016 10:49 PM in response to stevejobsfan0123

    I have remove MacKeeper and ran EtreCheck and report says "Good". Please see below details. Thank you,

     

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-12 13:40:42

    Download EtreCheck from https://etrecheck.com

    Runtime 4:03

    Performance: Good

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

    Problem: Computer is too slow

    Description:

    Computer is really slow at opening file or even during editing

    Hardware Information: ⓘ

        MacBook Pro (13-inch, Mid 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro9,2

        1 2.9 GHz Intel Core i7 CPU: 2-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 295

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 1280 x 800

    System Software: ⓘ

        OS X El Capitan 10.11.4 (15E65) - Time since boot: about 3 hours

    Disk Information: ⓘ

        APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 748.93 GB (506.91 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 749.30 GB Online

        MATSHITADVD-R   UJ-8A8   ()

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

    Gatekeeper: ⓘ

        Mac App Store and identified developers

    Adware: ⓘ

        ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist

        ~/Library/LaunchAgents/com.jdibackup.JustCloud.backupstart.plist

        ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist

        3 adware files found. [Remove]

    Kernel Extensions: ⓘ

            /Applications/Parallels Access.app

        [loaded]    com.parallels.virtualhid (1.0.3 - SDK 10.9 - 2016-04-07) [Support]

        [loaded]    com.parallels.virtualsound (1.0.36 - SDK 10.6 - 2016-04-07) [Support]

            /Applications/Parallels Desktop.app

        [not loaded]    com.parallels.kext.hidhook (9.0 24251.1052177 - 2016-03-26) [Support]

        [not loaded]    com.parallels.kext.hypervisor (9.0 24251.1052177 - 2016-03-26) [Support]

        [not loaded]    com.parallels.kext.netbridge (9.0 24251.1052177 - 2016-03-26) [Support]

        [not loaded]    com.parallels.kext.usbconnect (9.0 24251.1052177 - 2016-03-26) [Support]

        [not loaded]    com.parallels.kext.vnic (9.0 24251.1052177 - 2016-03-26) [Support]

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    149 Apple tasks

        [running]    81 Apple tasks

    System Launch Daemons: ⓘ

        [not loaded]    44 Apple tasks

        [loaded]    150 Apple tasks

        [running]    94 Apple tasks

    Launch Agents: ⓘ

        [loaded]    com.google.keystone.agent.plist (2016-07-14) [Support]

        [loaded]    com.parallels.mobile.prl_deskctl_agent.launchagent.plist (2015-11-14) [Support]

    Launch Daemons: ⓘ

        [failed]    com.adobe.fpsaud.plist (2016-06-14) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-03) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

        [running]    com.parallels.mobile.dispatcher.launchdaemon.plist (2015-11-14) [Support]

        [loaded]    com.parallels.mobile.kextloader.launchdaemon.plist (2015-11-14)

        [loaded]    com.zenmate.charon-xpc.plist (2016-09-12) [Support]

    User Launch Agents: ⓘ

        [loaded]    com.adobe.ARM.[...].plist (2013-06-16) [Support]

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-05-20) [Support]

        [failed]    com.jdibackup.JustCloud.autostart.plist (2016-01-31) Adware!  [Remove]

            /usr/bin/open

        [loaded]    com.jdibackup.JustCloud.backupstart.plist (2016-01-31) Adware!  [Remove]

            /usr/bin/open

        [failed]    com.jdibackup.JustCloud.notify.plist (2016-01-31) Adware!  [Remove]

            /usr/bin/open

        [failed]    com.lastpass.LastPassHelper.plist (2014-12-27) [Support]

        [loaded]    com.parallels.mobile.startgui.launchagent.plist (2016-06-19) [Support]

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        ZenMate    Application  (/Applications/ZenMate.app)

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-25) [Support]

        QuickTime Plugin: 7.7.3 (2016-03-12)

        AdobePDFViewerNPAPI: 11.0.10 - SDK 10.6 (2015-02-03) [Support]

        AdobePDFViewer: 11.0.10 - SDK 10.6 (2015-02-03) [Support]

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-25) Outdated! Update

        Default Browser: 601 - SDK 10.11 (2016-03-12)

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-17) [Support]

        nplastpass: 3.1.61 (2014-12-27) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support]

        SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-09-11) [Support]

        JavaAppletPlugin: 15.0.1 - SDK 10.11 (2015-02-19) Check version

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]

    Safari Extensions: ⓘ

        Video Converter - Wondershare - http://www.wondershare.com (2013-02-01)

        LastPass - LastPass - https://lastpass.com (2016-02-14)

        Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-10-25)

        Open in Internet Explorer - Parallels - http://www.parallels.com (2013-02-17)

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-14) [Support]

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 748.93 GB Disk used: 242.01 GB

        Destinations:

            Data [Network]

            Total size: 2.00 TB

            Total number of backups: 97

            Oldest backup: 7/12/13, 4:19 PM

            Last backup: 12/9/16, 1:31 PM

            Size of backup disk: Adequate

                Backup size 2.00 TB > (Disk used 242.01 GB X 3)

    Top Processes by CPU: ⓘ

             5%    kernel_task

             5%    WindowServer

             1%    sysmond

             1%    launchd

             0%    UserEventAgent(2)

    Top Processes by Memory: ⓘ

        1.41 GB    com.apple.WebKit.WebContent(3)

        1.17 GB    kernel_task

        459 MB    softwareupdated

        360 MB    Safari

        164 MB    mss_stores

    Virtual Memory Information: ⓘ

        9.13 GB    Free RAM

        6.87 GB    Used RAM (1.22 GB Cached)

        0 B    Swap Used

    Diagnostics Information: ⓘ

        Sep 12, 2016, 10:08:15 AM    Self test - passed

  • by jlcrpm,Apple recommended

    jlcrpm jlcrpm Sep 13, 2016 7:58 AM in response to kaz-k
    Level 1 (20 points)
    Notebooks
    Sep 13, 2016 7:58 AM in response to kaz-k

    Hello Kaz-k,

    I also uninstalled MacKeeper.

    Rebooted in safe mode and cleared and used disk utility to check disk (all good).There was some improvement after that.

    I checked login items and startup programs and removed most of them.

    Emptied the Library Cache (CFBundle identifier) and moved to trash. Restarted computer and emptied trash.

    In safari deleted history.

    Also ran "malwarebytes" for final check.

    Performance is much better now

  • by babowa,

    babowa babowa Sep 15, 2016 11:09 AM in response to jlcrpm
    Level 7 (31,935 points)
    iPad
    Sep 15, 2016 11:09 AM in response to jlcrpm

    What about the adware you still have installed? Did you run malwarebytes to remove that?