Got a MacBook Pro running OS X El Capitan. System is very slow

Hello Kaz-k,

Thanks for feedback. I opened Activity monitor and tried to open an excel document. Most of the time CPU 80-90 % idle.

Ok, I will remove as I was unaware of this. I found out today as I was about to recommend it to someone.

Will then post "EtreCheck"

Thanks stevejobsfan0123

jlcrpm

I have remove MacKeeper and ran EtreCheck and report says "Good". Please see below details. Thank you,

EtreCheck version: 3.0.3 (307)

Report generated 2016-09-12 13:40:42

Download EtreCheck from https://etrecheck.com

Runtime 4:03

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Problem: Computer is too slow

Description:

Computer is really slow at opening file or even during editing

Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 CPU: 2-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 295

Video Information: ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: about 3 hours

Disk Information: ⓘ

APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 748.93 GB (506.91 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 749.30 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Adware: ⓘ

~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist

~/Library/LaunchAgents/com.jdibackup.JustCloud.backupstart.plist

~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist

3 adware files found. [Remove]

Kernel Extensions: ⓘ

/Applications/Parallels Access.app

[loaded] com.parallels.virtualhid (1.0.3 - SDK 10.9 - 2016-04-07) [Support]

[loaded] com.parallels.virtualsound (1.0.36 - SDK 10.6 - 2016-04-07) [Support]

/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hidhook (9.0 24251.1052177 - 2016-03-26) [Support]

[not loaded] com.parallels.kext.hypervisor (9.0 24251.1052177 - 2016-03-26) [Support]

[not loaded] com.parallels.kext.netbridge (9.0 24251.1052177 - 2016-03-26) [Support]

[not loaded] com.parallels.kext.usbconnect (9.0 24251.1052177 - 2016-03-26) [Support]

[not loaded] com.parallels.kext.vnic (9.0 24251.1052177 - 2016-03-26) [Support]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 149 Apple tasks

[running] 81 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 44 Apple tasks

[loaded] 150 Apple tasks

[running] 94 Apple tasks

Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (2016-07-14) [Support]

[loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist (2015-11-14) [Support]

Launch Daemons: ⓘ

[failed] com.adobe.fpsaud.plist (2016-06-14) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-03) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

[running] com.parallels.mobile.dispatcher.launchdaemon.plist (2015-11-14) [Support]

[loaded] com.parallels.mobile.kextloader.launchdaemon.plist (2015-11-14)

[loaded] com.zenmate.charon-xpc.plist (2016-09-12) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.ARM.[...].plist (2013-06-16) [Support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-05-20) [Support]

[failed] com.jdibackup.JustCloud.autostart.plist (2016-01-31) Adware! [Remove]

/usr/bin/open

[loaded] com.jdibackup.JustCloud.backupstart.plist (2016-01-31) Adware! [Remove]

/usr/bin/open

[failed] com.jdibackup.JustCloud.notify.plist (2016-01-31) Adware! [Remove]

/usr/bin/open

[failed] com.lastpass.LastPassHelper.plist (2014-12-27) [Support]

[loaded] com.parallels.mobile.startgui.launchagent.plist (2016-06-19) [Support]

User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

ZenMate Application (/Applications/ZenMate.app)

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-25) [Support]

QuickTime Plugin: 7.7.3 (2016-03-12)

AdobePDFViewerNPAPI: 11.0.10 - SDK 10.6 (2015-02-03) [Support]

AdobePDFViewer: 11.0.10 - SDK 10.6 (2015-02-03) [Support]

Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-25) Outdated! Update

Default Browser: 601 - SDK 10.11 (2016-03-12)

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-17) [Support]

nplastpass: 3.1.61 (2014-12-27) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support]

SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-09-11) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.11 (2015-02-19) Check version

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]

Safari Extensions: ⓘ

Video Converter - Wondershare - http://www.wondershare.com (2013-02-01)

LastPass - LastPass - https://lastpass.com (2016-02-14)

Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-10-25)

Open in Internet Explorer - Parallels - http://www.parallels.com (2013-02-17)

3rd Party Preference Panes: ⓘ

Flash Player (2016-06-14) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 748.93 GB Disk used: 242.01 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 97

Oldest backup: 7/12/13, 4:19 PM

Last backup: 12/9/16, 1:31 PM

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 242.01 GB X 3)

Top Processes by CPU: ⓘ

5% kernel_task

5% WindowServer

1% sysmond

1% launchd

0% UserEventAgent(2)

Top Processes by Memory: ⓘ

1.41 GB com.apple.WebKit.WebContent(3)

1.17 GB kernel_task

459 MB softwareupdated

360 MB Safari

164 MB mss_stores

Virtual Memory Information: ⓘ

9.13 GB Free RAM

6.87 GB Used RAM (1.22 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Sep 12, 2016, 10:08:15 AM Self test - passed

Hello Kaz-k,

I also uninstalled MacKeeper.

Rebooted in safe mode and cleared and used disk utility to check disk (all good).There was some improvement after that.

I checked login items and startup programs and removed most of them.

Emptied the Library Cache (CFBundle identifier) and moved to trash. Restarted computer and emptied trash.

In safari deleted history.

Also ran "malwarebytes" for final check.

Performance is much better now 🙂

Thanks Kaz-k

According to Apple Support page about resetting SMC, it would appear this is not necessary as apart from being slow when trying to edit documents and editing, everything else works fine.

So I have not done the resetting as yet

Thanks again for you feedback , it was helpful 🙂

jlc

Hello Babowa,

Sorry for late reply but yes I did run malwarebytes and it did help me remove 1 malware 🙂

I suggest you run it to check if anything lurking around still!

Hello Kaz-K

You remember I said I did not think setting the SMC was necessary... Although my system speed improved after getting rid of MacKeeper and cleaning up Cookies and removing malware with malwarebytes utility, I was not 100% satisfied. Today I revisited your feedback to me as well as other Users regarding reset of System management Controller.

So after checking Apple support note on the subject, I have done so today and I must say it has made a big difference 🙂

Thanks again