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Helpful answers
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Sep 12, 2016 5:59 AM in response to Pafarmer53by King_Penguin,★HelpfulHave you tried contacting iTunes Support ? If not :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag (the country where you are, and which is therefore the country on your account)
- click on Contact Support towards the top right
- click on Get Help under 'Talk To Us'
Or use this form : https://www.apple.com/emea/support/itunes/contact.html
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Sep 12, 2016 6:01 AM in response to King_Penguinby Pafarmer53,Yes, I've contacted them several times and each time they claim to have fixed the situation and that I'll need to wait 24 - 48 hours to see the changes. Yet here I am.....
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Sep 12, 2016 6:04 AM in response to Pafarmer53by King_Penguin,You've tried logging out and back into the account on your phone ? If you still have the same problem, and if it's been more than 48 hours since they said that it should work, contact them again, and include your case number