Q: My Apple Watch won't charge or force shut down

Hi

Apple Watch cannot be turned off for or during charging. There is also no option to force shut down your watch; there is only an option to force restart it:

Restart your Apple Watch - Apple Support

Try charging your watch again for at least 2.5 hours. When doing so, check that:

• All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

• The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
• The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
  • Some watch docks, stands, cases or protectors might hinder this. If you are using any of these accessories, try instead charging the watch by connecting it directly to the charging cable, without using them.
• If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
• If you are charging your watch by plugging the cable into mains power:
  • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
  • Check that the USB Power Adapter is pushed fully into the power outlet.
  • Try using different adapters from the following:
    • The Apple USB Power Adapter that was supplied with the watch, or;
    • An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
    • An Apple-certified (MFi) third-party 5W USB power adapter.
  • Try using a different power outlet (one that is known to be working properly).
• If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.
  • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your product(s) checked and, if recommended by Apple, serviced (whether under warranty or via chargeable, out-of-warranty service):

• Contact - Official Apple Support
• https://twitter.com/applesupport
• http://www.apple.com/retail/geniusbar/

To check your warranty status (the serial number is on the back of your watch):

• https://checkcoverage.apple.com/

More information:

Check your battery and charge your Apple Watch - Apple Support

If your Apple Watch won't charge or it won't turn on - Apple Support

Your watch cannot be turned off during charging. If you turn it off before charging, it will turn back on again when placed on the charger. This is normal.

Please explain exactly what is shown on your watch - including describing the symbol shown - when it is:

- Off the charger

- On the charger

As you are still seeing the red symbol off the charger, your watch battery is still low.

As previously advised, I suggest that you contact Apple Support (mail-in service may be available) or make a Genius Bar reservation for assistance - including with a view to having your watch and power accessories checked and, if recommended by Apple, serviced:

• Contact - Official Apple Support
• https://twitter.com/applesupport
• http://www.apple.com/retail/geniusbar/