scavy2013
Level 1 (8 points)
Mac OS X

Q: After Sept 01 update - OS X El Capitan, everything is pretty much non-responsive

For a few days, everything seemed fine after I did the Sept 1st update, but a few days ago my wife complained none of the applications would open when she logged in.  I took a look, and sure enough, browser/terminal window/app store/steam/nothing would open.  It just bounced/dinged once and never did anything.  I rebooted and everything seemed to be okay afterward.   The next day, I logged in and had same issue.  However, no reboot would fix this.  I was able to boot into safe mode, but even from there I couldn't get very far.  I ended up restoring from the day before (Aug 31) to get my iMac working again.   Has anyone else had this issue or know a way past it? I know I need the security update, but there's little point if it ends up bricking my OS.  If I don't find a solution, I'm guessing I will need to wipe/re-install, which I'd prefer not to do.   Here's info for what I have

 

OS X El Capitan Version 10.11.6

iMac (27-inch, Late 2012)

Processor 3.2 GHz Intel Core i5

Memory 24 GB 1600 MHz DDR3

Startup Disk   Macintosh HD

Graphics   NVIDIA GeForce GTX 680MX 2048 MB

 

Thank you for any help!

 

Rich

iMac, OS X El Capitan (10.11.6)

Posted on Sep 12, 2016 3:53 AM

by Barney-15E,Solvedanswer
Barney-15E Barney-15E
Level 8 (49,831 points)
Mac OS X
A:

Offhand, I would suspect the Nvidia drivers. The iMac should have Apple drivers for the video, but I don't own an iMac.

 

Not important, but I don't think VMWare 3 works with El Capitan. It's not loaded, so it wouldn't cause the problems.

 

You also have a driver for some mouse and for Fitbit.

I've never been impressed with the performance of third-party mouse drivers, but I'm not familiar with the one you have installed.

Posted on Sep 13, 2016 9:36 AM

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scavy2013

Q: After Sept 01 update - OS X El Capitan, everything is pretty much non-responsive

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  • Helpful answers

  • by Barney-15E,

    Barney-15E Barney-15E Sep 12, 2016 4:50 AM in response to scavy2013
    Level 8 (49,831 points)
    Mac OS X
    Sep 12, 2016 4:50 AM in response to scavy2013

    It could be interference by some third-party system modification that doesn't play well with the security update.

    This program will show you what you have installed and anything that is failing: http://etrecheck.com

    It was written by one of the contributors here, etresoft.

     

    The Share button allows you to copy the output to the clipboard so you can paste it into a reply, here.

     

    Since you do not have the security update installed, it might be difficult to determine what might have generated the problems.

  • by scavy2013,

    scavy2013 scavy2013 Sep 12, 2016 6:07 AM in response to Barney-15E
    Level 1 (8 points)
    Mac OS X
    Sep 12, 2016 6:07 AM in response to Barney-15E

    Initially after restore, my first login it seems fine.  I switch users and it never completes the setup.  I hard power it off, then I'm able to login to the other account.   I removed the samsung Kies software my wife uses for her phone since I saw others mention issues with it.   Notice, not new update has been applied though.  Then I switch back to my account and it starts behaving badly again, even without update....   so I booted back into safe mode, downloaded/ran etrecheck, but I'm not sure it's going to show anything useful unless I run it after normal boot up.  Thoughts?

     

    EDIT:  here is the report from EtreCheck in safe mode

     

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-12 09:02:01

    Download EtreCheck from https://etrecheck.com

    Runtime 2:00

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Apps are crashing

     

    Hardware Information: ⓘ

        iMac (27-inch, Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac13,2

        1 3.2 GHz Intel Core i5 CPU: 4-core

        24 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM1

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless: Unknown

    Video Information: ⓘ

        NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE HDD ST1000DM003 disk1 : (1 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

            BOOTCAMP (disk1s4) <not mounted> : 241.00 GB

            Macintosh HD (disk2) / : 870.83 GB (269.68 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 758.34 GB Online

     

        APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Boot OS X (disk0s3) <not mounted> : 134 MB

            Macintosh HD (disk2) / : 870.83 GB (269.68 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 758.34 GB Online

     

    USB Information: ⓘ

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Razer Razer DeathAdder 2013

        Apple Inc. MacBook Air SuperDrive 4.25 GB

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Application Support/VMware Fusion/kexts

        [not loaded]    com.vmware.kext.vmci (3.0.0 - 2014-10-18) [Support]

        [not loaded]    com.vmware.kext.vmioplug (3.0.0 - 2014-10-18) [Support]

        [not loaded]    com.vmware.kext.vmnet (3.0.0 - 2014-10-18) [Support]

        [not loaded]    com.vmware.kext.vmx86 (3.0.0 - 2014-10-18) [Support]

     

            /Library/Application Support/VirtualBox

        [not loaded]    org.virtualbox.kext.VBoxDrv (5.0.20 - 2016-05-06) [Support]

        [not loaded]    org.virtualbox.kext.VBoxNetAdp (5.0.20 - 2016-05-06) [Support]

        [not loaded]    org.virtualbox.kext.VBoxNetFlt (5.0.20 - 2016-05-06) [Support]

        [not loaded]    org.virtualbox.kext.VBoxUSB (5.0.20 - 2016-05-06) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.mice.driver.Wireless360Controller (1.0.0d12 - SDK 10.8 - 2016-09-12) [Support]

        [not loaded]    com.mice.driver.WirelessGamingReceiver (1.0.0d12 - SDK 10.8 - 2016-09-12) [Support]

        [not loaded]    com.mice.driver.Xbox360Controller (1.0.0d12 - SDK 10.8 - 2016-09-12) [Support]

        [not loaded]    com.nvidia.NVDAStartupWeb (10.11.13 - OS X 10.7 - 2016-09-12) [Support]

        [not loaded]    com.nvidia.web.GeForceTeslaWeb (10.11.13 - 2016-09-12) [Support]

        [not loaded]    com.nvidia.web.GeForceWeb (10.11.13 - 2016-09-12) [Support]

        [not loaded]    com.nvidia.web.NVDAGF100HalWeb (10.11.13 - 2016-09-12) [Support]

        [not loaded]    com.nvidia.web.NVDAGK100HalWeb (10.11.13 - 2016-09-12) [Support]

        [not loaded]    com.nvidia.web.NVDAGM100HalWeb (10.11.13 - 2016-09-12) [Support]

        [not loaded]    com.nvidia.web.NVDANV50HalTeslaWeb (10.11.13 - 2016-09-12) [Support]

        [not loaded]    com.nvidia.web.NVDAResmanTeslaWeb (10.11.13 - 2016-09-12) [Support]

        [not loaded]    com.nvidia.web.NVDAResmanWeb (10.11.13 - 2016-09-12) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    155 Apple tasks

        [running]    75 Apple tasks

     

    System Launch Daemons: ⓘ

        [failed]    com.apple.watchdogd.plist (2015-09-16)

        [not loaded]    46 Apple tasks

        [loaded]    163 Apple tasks

        [running]    81 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2013-05-11) [Support]

        [not loaded]    com.nvidia.nvagent.plist (2016-07-27) [Support]

     

    Launch Daemons: ⓘ

        [not loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [not loaded]    com.fitbit.galileod.plist (2015-10-30) [Support]

        [not loaded]    com.mice.360Daemon.plist (2013-02-07) [Support]

        [not loaded]    com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

        [not loaded]    com.nvidia.nvroothelper.plist (2016-07-27) [Support]

        [not loaded]    com.vmware.launchd.vmware.plist (2009-10-05) [Support]

        [not loaded]    org.virtualbox.startup.plist (2016-05-06) [Support]

     

    User Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2013-06-09) [Support]

        [not loaded]    com.amazon.music.plist (2016-01-15) [Support]

        [not loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [not loaded]    com.spotify.webhelper.plist (2013-05-30) [Support]

        [not loaded]    com.valvesoftware.steamclean.plist (2016-09-12) [Support]

        [not loaded]    org.virtualbox.vboxwebsrv.plist (2016-05-06) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Steam    Application  (/Applications/Steam.app)

        fuspredownloader    Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)

        ElementsOrganizerSyncAgent    Application  (/Applications/Adobe Elements 10 Organizer.app/Contents/MacOS/ElementsOrganizerSyncAgent.app)

        Garmin Express Service    Application  (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-16) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-19)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-16) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-19)

        SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-08-29) [Support]

        AmazonMP3DownloaderPlugin101750: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2013-05-28) [Support]

        GarminGpsControl: 4.1.0.0 Release - SDK 10.7 (2013-10-09) [Support]

        Silverlight: 5.1.30514.0 - SDK 10.6 (2014-10-01) [Support]

        Unity Web Player: UnityPlayer version 4.6.0f3 - SDK 10.6 (2014-12-08) [Support]

     

    User internet Plug-ins: ⓘ

        BrowserPlus_2.9.8: 2.9.8 (2013-05-17) [Support]

        AddLive_v3: AddLive_v3 3.0.16.1 (2016-08-15) [Support]

     

    Safari Extensions: ⓘ

        Open in Internet Explorer - Parallels - http://www.parallels.com (2013-11-28)

     

    3rd Party Preference Panes: ⓘ

        BrowserPlus (2013-05-17) [Support]

        Flash Player (2016-06-28) [Support]

        NVIDIA Driver Manager (2016-07-27) [Support]

        XBox 360 Controllers (2013-02-07) [Support]

     

    Time Machine: ⓘ

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 870.83 GB Disk used: 601.15 GB

        Destinations:

            Data [Network]

            Total size: 2.00 TB

            Total number of backups: 165

            Oldest backup: 12/4/13, 2:40 AM

            Last backup: 9/12/16, 7:20 AM

            Size of backup disk: Adequate

                Backup size 2.00 TB > (Disk used 601.15 GB X 3)

     

    Top Processes by CPU: ⓘ

            30%    BezelUIServer

            27%    kextd

            24%    loginwindow

            10%    blued

             8%    Safari

     

    Top Processes by Memory: ⓘ

        1018 MB    kernel_task

        393 MB    com.apple.WebKit.WebContent(2)

        172 MB    iconservicesagent(2)

        147 MB    Safari

        147 MB    WindowServer

     

    Virtual Memory Information: ⓘ

        18.00 GB    Free RAM

        6.39 GB    Used RAM (2.55 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 12, 2016, 08:56:28 AM    Self test - passed

        Sep 12, 2016, 08:55:30 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-12-085530_[redacted].hang

            /Applications/Safari.app/Contents/MacOS/Safari

        Sep 12, 2016, 08:55:21 AM    /Library/Logs/DiagnosticReports/Finder_2016-09-12-085521_[redacted].hang

            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

        Sep 12, 2016, 08:52:41 AM    /Library/Logs/DiagnosticReports/steam_osx_2016-09-12-085241_[redacted].hang

            /Applications/Steam.app/Contents/MacOS/steam_osx

        Sep 12, 2016, 08:48:22 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-12-084822_[redacted].hang

  • by Barney-15E,Solvedanswer

    Barney-15E Barney-15E Sep 13, 2016 9:36 AM in response to scavy2013
    Level 8 (49,831 points)
    Mac OS X
    Sep 13, 2016 9:36 AM in response to scavy2013

    Offhand, I would suspect the Nvidia drivers. The iMac should have Apple drivers for the video, but I don't own an iMac.

     

    Not important, but I don't think VMWare 3 works with El Capitan. It's not loaded, so it wouldn't cause the problems.

     

    You also have a driver for some mouse and for Fitbit.

    I've never been impressed with the performance of third-party mouse drivers, but I'm not familiar with the one you have installed.

  • by scavy2013,

    scavy2013 scavy2013 Sep 13, 2016 9:41 AM in response to Barney-15E
    Level 1 (8 points)
    Mac OS X
    Sep 13, 2016 9:41 AM in response to Barney-15E

    I did a lot of testing yesterday without much luck.   A coworker of mine who is a good bit more OS X savvy than me suggested I restore to a point prior to the last update, mv ~/Library/Preferences/com.apple.systemuiserver.plist ~/Library/Preferences/com.apple.systemuiserver.plistbackup, reboot MAC, then re-install latest update.   Prior to that, I once again got rid of the Kies Samsung software, reverted back to the default OS X driver for nvidia, then did the above instructions.   So far so good...keeping my fingers crossed.

  • by scavy2013,

    scavy2013 scavy2013 Sep 14, 2016 5:38 AM in response to Barney-15E
    Level 1 (8 points)
    Mac OS X
    Sep 14, 2016 5:38 AM in response to Barney-15E

    Thanks again Barney.  I thought I was free and clear until the Nvidia Web Driver popped up with an update.  Soon as I applied/restarted....it came back.   I've posted this to the Nvidia forums for awareness:

     

    After putting the latest OS X security update on my iMac, everything seemed to be working fine until I received the last update from NVIDIA. None of my startup/apps would come up, they just hung. I couldn't even bring up a console/terminal window to investigate further. At first, I didn't realize what was causing my issue and proceeded to restore, re-update, and have it happen all over again. After last restore, everything was working fine and I thought I had figured out my issue (Samsung Kies). However, the NVIDIA Web Driver notified me of a new update I hadn't installed yet. Soon as I did the update/restart, my problem was back. I couldn't start the NVIDIA Driver Manager to switch back. I was only able to switch back to the OS X default NVIDIA driver after booting into safe mode and re-installing (note: it would not run in safe mode either until I re-installed). Also, I did try re-installing in safe mode and rebooting without switching from the NVIDIA Web Driver and the problem still existed. Here's my info

     

    System Version: OS X 10.11.6 (15G1004)

    iMac (27-inch, Late 2012)

    NVIDIA GeForce GTX 680MX 2048 MB