Q: saved video plays fine then dies?

I have a video saved on my phone that was sent to me and it worked perfectly fine until just recently. I watched the video several times and then afterward the very next day it starts glitch out. Skipping in the middle of the video, freezing and showing a glitched screen. Can someone explain to me why this happened and how I can fix it

iPhone 6s, iOS 9.3.5

Posted on Sep 12, 2016 4:25 AM

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by joe_7399,

joe_7399 Sep 12, 2016 4:33 PM in response to Zavierdots
Community Specialists

Sep 12, 2016 4:33 PM in response to Zavierdots

Hello Zavierdots,

Thank you for using the Apple Support Communities!

It is my understanding you are experiencing an issue playing a video on your iPhone. I will certainly try my best to help you out.

Since it worked before, the first thing I would suggest is to close all apps and then restart the phone.
Force an app to close on your iPhone, iPad, or iPod touch
Restart your iPhone, iPad, or iPod touch

Once you have closed the apps and restarted the iPhone, try and play the video again and see if it plays the way it should.

Have a great day!
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