Cxris
Level 1 (6 points)
Desktops

Q: Buy Book option in Photos not letting me order

I am trying to Buy a Book in Photo. I get as far as entering in my credit card security code when a meessage pops up...

"The credit card associated with this Apple ID is assigned to the Australia store. If you change the store, you will need to place the order again."

 

Yes my credit card is assigned to the Australia store, and I do not need to change the Store. It then gives me two options either "Continue" or "Cancel". Hitting "continue" takes me back to the Photo Project, hitting 'Cancel' takes me back to the start of the ordering process.

 

Im running:

iMac (Retina 5K, 27-inch, Late 2014)

OS X EL Captian

Version 10.11.6

 

 

Can you help?

 

Cheers Chris

iMac with Retina 5K display, OS X Yosemite (10.10.3)

Posted on Sep 12, 2016 2:56 AM

by léonie,Apple recommended
léonie léonie
Level 10 (105,935 points)
iCloud
A:

Are you currently in Australia?  Are your system preferences > Language and Region and your timezone set to Australia?

 

Open your Account information from the Photos menu > Print Product Store account.

 

Check and enter again each and every detail, check even the phone number and the country prefix,

Screen Shot 2016-09-12 at 21.16.56GMT.png

Check also your own card in Contacts and check the formatting.

For the address on your card clickthe address field pop-up and set it the "Change Address Format".  Make sure, Australia is selected from the list.

 

Screen Shot 2016-09-12 at 21.19.29GMT.png

Posted on Sep 12, 2016 12:25 PM

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Cxris

Q: Buy Book option in Photos not letting me order

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  • Helpful answers

  • by LarryHN,

    LarryHN LarryHN Sep 12, 2016 8:13 AM in response to Cxris
    Level 10 (84,261 points)
    Photos for Mac
    Sep 12, 2016 8:13 AM in response to Cxris

    In the Photos preferences what do you have selected for the Print Products Store country?

     

    That Preference, the billing address and shipping address all need to match

     

    LN

  • by Cxris,

    Cxris Cxris Sep 12, 2016 8:29 AM in response to LarryHN
    Level 1 (6 points)
    Desktops
    Sep 12, 2016 8:29 AM in response to LarryHN

    Hi

     

    Yes I've double checked that its Australia, consistant with my billing information and shipping address. 

     

    Chris

  • by léonie,Apple recommended

    léonie léonie Sep 12, 2016 12:25 PM in response to Cxris
    Level 10 (105,935 points)
    iCloud
    Sep 12, 2016 12:25 PM in response to Cxris

    Are you currently in Australia?  Are your system preferences > Language and Region and your timezone set to Australia?

     

    Open your Account information from the Photos menu > Print Product Store account.

     

    Check and enter again each and every detail, check even the phone number and the country prefix,

    Screen Shot 2016-09-12 at 21.16.56GMT.png

    Check also your own card in Contacts and check the formatting.

    For the address on your card clickthe address field pop-up and set it the "Change Address Format".  Make sure, Australia is selected from the list.

     

    Screen Shot 2016-09-12 at 21.19.29GMT.png

  • by Cxris,

    Cxris Cxris Sep 12, 2016 3:40 PM in response to léonie
    Level 1 (6 points)
    Desktops
    Sep 12, 2016 3:40 PM in response to léonie

    This has worked! Thankyou very much for your help.

     

    Cheers Chris

  • by léonie,

    léonie léonie Sep 13, 2016 1:31 AM in response to Cxris
    Level 10 (105,935 points)
    iCloud
    Sep 13, 2016 1:31 AM in response to Cxris

    You're welcome I hope your book will turn out great!