ConnorMully

Q: Iphone 6 always restarting

Hey Guys!

I have been having problems with my iPhone 6. It randomly restarts all the time. In the diagnostics and Usage it has ".panic" I have reset the phone to factory settings multiple times and completely wiped everything from it and it still keeps restarting! I need help as soon as possible this problem is extremely annoying.

iPhone 6, iOS 9.3.5

Posted on Sep 12, 2016 5:32 AM

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Q: Iphone 6 always restarting

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  • by Lindsay_B.,

    Lindsay_B. Lindsay_B. Sep 12, 2016 6:02 PM in response to ConnorMully
    Community Specialists
    Sep 12, 2016 6:02 PM in response to ConnorMully

    Hi there, ConnorMully!

     

    Thanks for using the Apple Support Communities. After reading your post, I see that your iPhone 6 is unexpectedly restarting. I rely on my iPhone every day, and know it's important for it to remain on consistently. I would be happy to help!

     

    I understand that you have taken some steps to try and fix the issue, including restoring the iPhone to factory settings and setting it up as a new device (meaning without putting a backup of your data on it). That is a great step to take when trying to isolate a software or a hardware issue, and I am happy to hear you've done it! Since the issue is still occurring after taking that step, it would indicate there is a potential hardware (or physical) problem with the iPhone. To help further identify exactly what that problem is and fix it, I recommend you bring the iPhone into an Apple Retail Store or Apple Authorized Service Provider for a physical inspection. Once it's been inspected, a Genius or Apple-certified technician can let you know what repair options are available.

    You can find use the following link to find locations, get contact information, and set reservations: Apple - Find Locations
    Alternatively, you can look into setting up service or contacting Apple Care regarding service here: iPhone Service Answer Center

     

     

    I hope you have a good day.