Nerdberg

Q: new supervised iPad4 Air synchronization error with iTunes

Hello community,

I want to ask a question which I didn't find searching through the forum.

 

I (or better: a colleague of mine) get a synchronization error while trying to synchronize apps between iTunes and a new iPad4 Air. iTunes says that the computer ist not anymore activated für purchased apps on this iPad (the computer is authorized, though) (sorry, I am native german speaking, I have only the german error message "Das iPad konnte nicht synchronisiert werden, weil dieser Computer nicht mehr für gekaufte Artikel autorisiert ist, die sich auf diesem iPad befinden".)

How can I resolve this?

 

Notable informations:

  • the new iPad is set up in "supervised mode" (it is a company-owned iPad), and I was told to not use the backup/restore function from iTunes, so it is connected to iTunes as a "new" iPad
  • OS is Windows 8.1 Enterprise 64bit, iTunes is the most recent version.
  • the new iPad is connected to my Apple-ID, as is my computer.
  • I tried deauthorizing and reauthorizing the computer, problem still exists
  • I tried deleting the folder "SC Info" in ProgramData (and rebooting), but the problem still exists ( support.apple.com/de-de/HT203160 ) .
  • I tried reconfiguring usercontrolsettings to minimum, rebooting, and putting it back up, problem still exists ( support.apple.com/de-de/HT203160 ) .
  • I do have admin rights on the computer
  • the former iPad2 Air synchronized without problems
  • I can install my apps through the AppStore on the iPad without problems

 

Did I miss any information?

Thanks in advance!

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iPad Air, iOS 9.3.5, Windows 8.1 Enterprise 64bit

Posted on Sep 12, 2016 6:51 AM