alcorlilstar
Level 1 (8 points)
iPad

Q: cant enter into recovery mode

My ipad2 will not shut off, first of all. When i press and hold down the power button on top, the slide to shut off indicator never does show. Then I plug it into comp via USB and turn on itunes. When I try to shut it off HARD, it simply won't. I try recovery by holding theHOME and power button, but I never get any further than the white Apple Logo.

iPad 2

Posted on Sep 12, 2016 5:45 AM

by elcpu,Solvedanswer
elcpu elcpu
Level 6 (16,022 points)
Photos for Mac
A:

Just to be sure:

 

Connect your device to your computer and open iTunes.

While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.

Keep holding until you see the recovery mode screen and wait for it to restore.

You may have to do the above more than once as recovery mode is difficult to get into.

Restore as New first and test it. Then restore from backup if desired. If the backup is corrupted it will likely bring back the issue.

https://support.apple.com/en-us/HT201263

 

If the above steps do not help, you may have to take it to an Apple store for testing.

Posted on Sep 12, 2016 5:23 PM

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alcorlilstar

Q: cant enter into recovery mode

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  • Helpful answers

  • by elcpu,Solvedanswer

    elcpu elcpu Sep 12, 2016 5:23 PM in response to alcorlilstar
    Level 6 (16,022 points)
    Photos for Mac
    Sep 12, 2016 5:23 PM in response to alcorlilstar

    Just to be sure:

     

    Connect your device to your computer and open iTunes.

    While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.

    Keep holding until you see the recovery mode screen and wait for it to restore.

    You may have to do the above more than once as recovery mode is difficult to get into.

    Restore as New first and test it. Then restore from backup if desired. If the backup is corrupted it will likely bring back the issue.

    https://support.apple.com/en-us/HT201263

     

    If the above steps do not help, you may have to take it to an Apple store for testing.

  • by alcorlilstar,

    alcorlilstar alcorlilstar Sep 12, 2016 5:23 PM in response to elcpu
    Level 1 (8 points)
    iPad
    Sep 12, 2016 5:23 PM in response to elcpu

    Well I didn't think it would do it, since I've been running through these steps for two days. But you said it might take a few tries, so I kept at it. It finally entered into recovery mode, just like you said it would. Thanks so very much for taking the time to write your reply, which motivated me to keep at it until it worked. Very much appreciated!!!

  • by elcpu,

    elcpu elcpu Sep 12, 2016 5:27 PM in response to alcorlilstar
    Level 6 (16,022 points)
    Photos for Mac
    Sep 12, 2016 5:27 PM in response to alcorlilstar

    You are quite welcome...  glad it worked.