HT205305: Use your Siri Remote or Apple TV Remote with Apple TV (4th generation)

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cardenasj
Level 1 (4 points)
Apple TV

Q: Keeps going back to home screen

trying to re-add my apps to this new apple TV (gen4) and it keeps going back to home screen. its let me get through the process three times but I tried more than 20 times.

Posted on Sep 12, 2016 8:11 AM

by Diana.McCall,Solvedanswer
Diana.McCall Diana.McCall
Level 4 (3,063 points)
Apple TV
A:

How does it work when you try to play a YouTube video? If that's also poor, you should look at your network connection. If it's fine, then you may just be having trouble with iTunes. You could try logging out of iTunes (in Settings) and back in. Be sure your location, timezone, and time are correct for your location.

Posted on Sep 12, 2016 11:14 AM

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cardenasj

Q: Keeps going back to home screen

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  • Helpful answers

  • by Diana.McCall,Helpful

    Diana.McCall Diana.McCall Sep 12, 2016 10:39 AM in response to cardenasj
    Level 4 (3,063 points)
    Apple TV
    Sep 12, 2016 10:39 AM in response to cardenasj

    Hi. Could you please explain a little more what you're doing. Are you using the TV app store, trying to install an app? If the download is being interrupted, there may be a problem with the ATV internet connection.

  • by cardenasj,

    cardenasj cardenasj Sep 12, 2016 10:44 AM in response to Diana.McCall
    Level 1 (4 points)
    Apple TV
    Sep 12, 2016 10:44 AM in response to Diana.McCall

    I upgaded from ATV 1 to ATV 4 and want to re-install apps like netflix, HBO Now, YouTube, HULU, etc. When I navigate to the App store, it lets me get close to the purchased apps then it returns me to the main home screen. It never loses connection but I have had to hit the home button a few times to exit the all grey screen. It doesn't do it all the time. After 20 or so attempts I was able to get the above mentioned apps installed but its really frustrating. Should I try a total reset of the device? Anything else I can try?

  • by Diana.McCall,Solvedanswer

    Diana.McCall Diana.McCall Sep 12, 2016 11:14 AM in response to cardenasj
    Level 4 (3,063 points)
    Apple TV
    Sep 12, 2016 11:14 AM in response to cardenasj

    How does it work when you try to play a YouTube video? If that's also poor, you should look at your network connection. If it's fine, then you may just be having trouble with iTunes. You could try logging out of iTunes (in Settings) and back in. Be sure your location, timezone, and time are correct for your location.