iPearRulz69

Q: Unknown Album Unknown Artist

I recently downloaded some music to iTunes from my computer. When editing the Artist name and adding Album Artwork it was selective. iTunes has all of the information fine, it's the transfer to my iPhone SE that hiccuped. Lets say out of the 30 songs I added, 10 or so had the information. Others just have the name, no artwork, and says Unknown Artist and Unknown Album. It's frustrating because when I search the name of the artist I added the song will appear, so clearly my phone has the information registered it just isn't displaying it. I've hard reset my phone a dozen times, and the 3 representatives I spoke with on the phone asked me to do things like re-sync it a few times, and reset all the settings in my phone, dropping the call and making me lose all of fingerprint, wifi, and Bluetooth info.  If anyone has a solution it would help greatly, Everything online I read points to it being a glitch that Apple refuses to give attention since nearly 2013.

iPhone SE, iOS 9.3.5

Posted on Sep 12, 2016 8:11 AM

Close

Q: Unknown Album Unknown Artist

  • All replies
  • Helpful answers

  • by turingtest2,

    turingtest2 turingtest2 Sep 12, 2016 8:38 AM in response to iPearRulz69
    Level 10 (85,769 points)
    iPod
    Sep 12, 2016 8:38 AM in response to iPearRulz69

    I'd generally recommend completing both Artist and Album Artist fully, and embedding all album artwork for best results.

     

    The following steps may help with erratic syncing behaviour. They assume that all of the content you want on the device is in your library ready for restoring. If it isn't see Recover your iTunes library from your iPod or iOS device first. I would also recommend you copy everything out of the camera roll if you haven't already.

     

    1. Backup device.
    2. Restore as a new device.
    3. Restore the backup you made earlier.

     

    Use an encrypted backup if you want to preserve passwords, wi-fi settings, web history and health data where appropriate.

     

    tt2