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Sep 13, 2016 7:50 AM in response to Ginbar60by chris_g1,Hello there, Ginbar60!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having some issues with your iPhone and your phone calls. I know how important it is to be sure the iPhone is able to make and receive calls properly at all times. This article here has steps for If you can‘t make or receive calls on your iPhone. It has some great steps to troubleshoot issues with cellular calls on your iPhone:
Check your iPhone settings
- Turn airplane mode on and off. Tap Settings > Enable Airplane Mode, wait five seconds, then turn airplane mode off.
- Check your Do Not Disturb settings. Tap Settings > Do Not Disturb.
- Check for any blocked phone numbers. Tap Settings > Phone > Blocked.
- See if Call Forwarding is turned on. Tap Settings > Phone > Call Forwarding.
Update your software
- Check for a carrier settings update.
- Check for an iOS software update. Some updates might require a Wi-Fi connection.
Remove and reinsert your SIM card
If your iPhone has a SIM card, remove the SIM card, then reinsert it.
Contact your carrier
When you contact your carrier, check the following:
- Your account is set up to use your iPhone.
- There aren't any localized service outages.
- Your account doesn't have a billing-related block.
- Your calls don't have errors on the carrier system.
Check your network settings
- Reset your network settings. Tap Settings > General > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
- Try to make or receive calls in another location.
- Switch to a different network band. Tap Settings > Cellular and turn off Enable LTE, 4G, or 3G (this option will depend on your carrier and device model).
Still can't make or receive calls?
If you still can't make or receive calls, restore your iPhone as new.
Cheers!
